Global Travel Coordinator

Job Title

Global Travel Coordinator

Location

Gurugram, India

Reports to

Global Travel Divisional Head

Role Description

To arrange and book all travel for FNZ, ensuring policies and budgets are met and travel requests are completed in an efficient and timely manner.  Providing up to date documentation, advice and assistance to travellers, and travel bookers as required. 
This role will have specific, but not sole, focus on supporting relocation travel.

Undertake continuous quality improvement and action in relation to all processes and procedures related to the Global Travel Coordinator role. 

Organisational Design

This role will sit within the Global Support Services team.

Team Responsibilities

The travel team is responsible for supporting the business by supporting its business travellers. Providing a quality service to both internal and external passengers.

Specific Role Responsibilities

• Book travel (air, train, taxi, accommodation etc for all FNZ travellers globally);
• Recognise and advise potential visa, tax, health regulations and requirements to relevant parties;
• Liaise with stake holders, travellers and travel bookers to determine specific requirements;
• Establish and maintain relationships with colleagues and suppliers;
• Actively source the most valuable solutions;
• Maintain JIRA and MI reporting to the standards required;
• Consistently reconcile transactions to track budgetary targets;
• Assist HR/Mobility with relocating, existing staff, external hires and with onboarding;
• Pro-active follow up to ensure traveller wellbeing and supplier performance;
• Keep up to date with industry news and changing travel regulations;
• Other administrative tasks may be required; 
• After-hours work will be required on a rota system.
• This role is not in scope for activities which have a direct or indirect impact on CASS processing which takes place within FNZ for FNZ and/or FNZ’s clients. There is a requirement to remain up to date with CASS developments and changes as communicated with FNZ.

For advertising: Experience required

• Previous experience in a Travel Consultant (business or leisure) role is preferable;
• Previous experience of working in a software development/FS environment would be an advantage;
• Motivated to exceed expectations, and ability to represent company image & values;
• Independent, self- directed and delivery focused working style;
• Proactive;
• Decisive;
• Eye for detail and perfectionists view of service standards;
• Able to manage people and service providers;
• Problem solver - logical and reactive in response to unexpected queries/circumstances;
• Must demonstrate flexibility to get involved in tasks at all levels;
• Must demonstrate flexibility and adaptability to juggle a range of different tasks, often to tight deadlines;
• Relationship building skills essential for colleagues and service providers;
• Working knowledge of Word, Excel and PowerPoint is required;
• Confident, and able to take initiative given client and delivery-focused environment;
• Ability to communicate clearly across the team & business;
• Confident in dealing with internal and external clients;
• Excellent written and oral English is essential; addition languages are an advantage;
• An understanding of confidentiality issues and the use of discretion.

For advertising: About FNZ

FNZ is a global FinTech firm, transforming the way financial institutions serve their wealth management customers.  We partner with banks, insurers and asset managers to help consumers better achieve their financial goals.  The business has grown rapidly in recent years, as its institutional customers have used FNZ’s platform to improve transparency, choice and drive down long-term costs for consumers of wealth management products across all segments: from mass-market workplace pensions to mass-affluent and high-net-worth clients.

Today, FNZ is responsible for over £330 billion in assets under administration (AuA) held by around 5 million customers of some of the world’s largest financial institutions, including Standard Aberdeen, Santander, Lloyds Bank, Vanguard, Generali, Barclays, Quilter, UOB, Aviva, Zurich, UBS, BNZ, Findex and FNZC. In total, FNZ partners with over 60 financial institutions across the UK, Europe, Australia, New Zealand and South-East Asia.  The company has over 1,400 employees in the UK, Czech Republic, Shanghai, Singapore, Australia and New Zealand.

For advertising: Opportunities

• Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies;
• Remuneration and career advancement is based on individual contribution and business impact rather than tenure or seniority;
• We provide significant financial rewards for high performing individuals; and
• We provide global career opportunities for our best employees at any of our offices in the UK, Czech Republic, Australia or New Zealand.

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. 

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. 

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).

Together with our customers, we help over 20 million people from all wealth segments to invest in their future.