Microsoft Unified Communication SRE

Position Title: Microsoft Unified Communication SRE
Position Type: Regular - Full-Time
Position Location: Toronto HQ
Requisition ID: 33066
At McCain, our Digital Technology team is dedicated to leveraging technology and data to drive profitable growth, enhance customer experience, and further our purpose of 'Celebrating real connections through delicious, planet-friendly food.' We have embarked on an ambitious digital transformation journey that spans our entire business, from Agriculture to Manufacturing, all with a focus on deepening our customer obsession.
As part of this transformation, we are making substantial investments in digital platforms, technology advancements, and fostering a data-driven culture. Our goal is to develop digital products that serve our customers, suppliers/growers, and McCain team members, enabling digital processes and data-driven automation. Through these investments, we aim to transform McCain into a company that empowers its teams with intuitive systems designed to enhance collaboration, productivity, and informed decision-making.
Are you ready to be part of this exciting journey? Join us and help shape the future of McCain through innovative technology solutions.
Leadership Principles.
Our principles, each with related practices, guide our actions across the organization. Together, they address how McCain interacts with our customers and employees, and how we work as individuals and collectively to find success. While each role adheres to the Leadership Principles, individual roles may focus more on a specific principle or principles.

• We are customer obsessed. Customers are our starting point. By understanding their needs and leveraging data and consumer insights, we drive mutual success.
• We think big and plan ahead. Through ambition, curiosity, and smart risks, we can accomplish goals, refine processes, and innovate to scale success.
• We bring out the best in our people. We create safe spaces for our people so that trust and empowerment come naturally. Inclusion is about listening first, showing humility, and working together.
• We act like owners. Together, we clear obstacles and do the work that makes us all successful and proud to be part of McCain.

JOB PURPOSE:
The Microsoft Unified Communications Site Reliability Engineer will ensure the reliability, performance, and scalability of communication services and systems across global operations. This role focuses on designing and automating infrastructure solutions, monitoring system performance, and resolving complex issues for voice, video, and UC platforms. The SRE will collaborate with cross-functional teams to implement best practices, optimize operational efficiency, and improve service availability, ensuring seamless communication across international locations. Key objectives include proactive monitoring, incident response, and continuous improvement of Unified Communications services.
This role requires a blend of technical expertise in IT Infrastructure, networking, unified communications, and effective communication abilities.
KEY RESPONSIBILITIES:

• System Reliability & Availability: Ensure high availability and reliability of global Unified Communications (UC) services like voice, video, and UC platforms.
• Monitoring & Automation: Develop and implement automated monitoring, alerting, and scaling systems to ensure performance and uptime.
• Incident Management: Proactively identify, troubleshoot, and resolve UC system incidents with a focus on minimizing downtime.
• Collaboration: Partner with development, operations, and network teams to improve service delivery and reliability.
• Performance Optimization: Continuously optimize infrastructure, reduce latency, and improve user experience.
• Capacity Planning & Scaling: Forecast system demand and manage the capacity to ensure scalability.
• Documentation & Best Practices: Maintain detailed documentation of system configurations, protocols, and procedures, and ensure adherence to SRE best practices.
• Security & Compliance: Ensure communication systems comply with security standards and global regulatory requirements.
• Continuous Improvement: Lead post-incident reviews and drive improvements to prevent recurring issues.
• This role combines technical expertise in Unified Communications systems with a strong focus on automation, incident resolution, and system optimization at a global scale.
• Configure, maintain and troubleshoot our entire fleet of unified communication solutions and modern workplace systems in all regions (Teams meeting rooms, Poly and Crestron equipment, Microsoft voice solutions, Mobility solutions, etc.)
• Collaborate with cross-functional teams, including architects, developers, and system administrators, to execute project requirements as per alignment with local business needs, adherence to best practices and industry standards.
• Develop a sustainable and productive working relationship with end users of all IS services.

KEY QUALIFICATION & EXPERIENCES:

• Bachelor's degree in computer science, information technology, or a related field.
• 6-8 years or more of total IT experience and minimum 5+ years of experience in Videoconferencing solutions like MS Teams meeting rooms, MS Voice and networking experience.
• Strong technical expertise in a large enterprise environment managing 150+ MTRs and 5000+ users.
  • UC platforms (Teams Meeting rooms, MS Voice, SIP devices, contact center)
  • Experience configuring and/or working with Q-SYS, Crestron, Poly or similar Audio Video integration solutions utilizing Sennheiser, Shure and/or similar microphone subcomponents.
  • Proactively driving the highest availability of all services
• Proficiency in agile methodologies and tools, with the ability to develop project plans, manage resources, and track progress against milestones and deliverables.
• Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization about complex concepts.
• Knowledge of industry best practices and emerging trends in Voice solutions as a service, infrastructure, and operations, including Cloud, AIOps, SRE, ITSM Maturity and automations. Relevant certifications (e.g., Cloud, Agile, ITIL, SRE) are a huge plus but not mandatory.
• Experience with Direct Routing and MS Voice and Operator Connect an asset.
• Must be able to work as per business demands and on call support.
• Support a Global cross functional UC team, providing support as needed.
• Unified Communications Expertise: Strong knowledge of UC systems (e.g., VoIP, video conferencing, MS Voice, Cloud Calling) and associated protocols (SIP, RTP, Direct Routing, Operator Connect, etc.).
• SRE Practices: Experience in Site Reliability Engineering, including automation, CI/CD, and monitoring systems.
• Cloud & Networking: Proficiency in cloud platforms and networking fundamentals (TCP/IP, DNS).
• Automation & Scripting: Skills in scripting languages like Python, Bash, or PowerShell for automating infrastructure.
• Experience with Monitoring Tools: Familiarity with monitoring and observability tools (e.g., Prometheus, Grafana, Nagios, Microsoft Pro Portal, Poly Lens and Creston XIO)
• Collaboration & Communication: Strong collaboration and communication skills to work with cross-functional teams globally.
• Incident & Change Management: Experience managing incidents and leading post-incident reviews to implement continuous improvements.
• Certifications (Preferred): Industry certifications like AWS Certified Solutions Architect, Cisco Collaboration, or Microsoft Teams certifications are a plus.

The above information indicates the general nature and level of work performed by employees within this classification. It is not a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Compensation Package : 85,500 - 114,000 CAD annually + bonus eligibility
The above reflects the target compensation range for the position at the time of posting. Hiring compensation will be determined based on experience, skill set, education/training, and other organizational needs.
Benefits : At McCain, we're on a mission to create a winning culture that puts employee safety and wellbeing at the heart of what we do, every day. We understand and appreciate that each person's needs are unique and ensure our benefits & wellbeing programs reflect that. Employees are eligible for the following benefits: health coverage (medical, dental, vision, prescription drug), retirement savings benefits, and leave support including medical, family and bereavement. Wellbeing programs include vacation and holidays, company-supported volunteering time, and mental health resources. Coverages are aligned to country, provincial and state governing plans and can vary by work level, location and nature of the role. Additional benefit details available during the application process.
Your well-being matters to us, and we're here to provide you with the necessary resources to support you in being your best self at work - and at home.
McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.
Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Privacy Policy
Job Family: Information Technology
Division: Global Digital Technology
Department: UC
Location(s): CA - Canada : Ontario : Toronto
Company: McCain Foods (Canada)