Get to know Okta
Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.
Join our team! We’re building a world where Identity belongs to you.
The Global Sales Development Strategy & Operations Team (SDR/BDR):
The Sales Development Strategy & Ops Team is key to the success of the Global SDR/BDR organization at Okta. Under the supervision of the Director of Global Sales Development Operations, your primary responsibility will be driving Global Sales Development performance by taking the lead in equipping the Sales Development org with the necessary data insights, tools, processes, and strategies to meet ambitious Pipeline Generation targets & increase conversion rates.
The Global Sales Development Strategy & Operations Manager Opportunity:
Responsibilities include owning the success & adoption of the Sales Development tech stack, provide Global analytics support, collaborate w/pipeline generation teams on Global initiatives, documenting & communicating processes, partnering with Enablement on creating training content for tools & processes, and optimizing the SDR user experience in systems such as Salesforce.
What You’ll Be Doing:
- Optimize Global Sales Development processes in various systems including Salesforce CRM, Xactly (commissions tool), & Anaplan (head count management & productivity). Work with IT/BT to optimize the output of these systems by writing detailed technical BRDs (business review documents), managing UAT & post change support.
- Collaborate with Marketing Operations on management of the Sales Development tools stack to ensure smooth implementation, successful launches, high adoption & communicate any new functionality releases. Identify significant business outcomes and ROI by leveraging the insights uncovered through tools such as Outreach.io, Drift etc.
- Partner with Enablement on delivering key trainings on Sales Development tools, CRM processes, onboarding programs & other enablement launches.
- Lead the implementation of broader Global Sales Development initiatives and pilot programs.
- Support Fiscal Year Planning exercises including writing BRDs for system changes & provide analytics support.
- Partner with Marketing Operations to manage lead routing rules, inform MOPs of changes to rules based on strategy changes within the business.
- Plan, schedule, and manage project timelines and activities from project kick-off through training. Ensure each project is delivered on time and meets business requirements.
- Deliver regular, deeply analytical insights on xDR performance in various systems such as Tableau, SFDC & Anaplan to identify areas of opportunity. Execute strategic changes on identified areas. Relay findings to stakeholders across SDR, Sales & Marketing fostering a data-driven decision-making approach.
What You’ll Bring To The Role:
- Minimum of four years of experience in Sales Operations or a comparable role in process improvement technology consulting, professional services, or software services/implementations.
- Salesforce expertise is required, encompassing adeptness in generating reports and dashboards, as well as proficiency in managing Lead, Contact, Opportunity, and Account object relationships, alongside a firm grasp of CRM best practices.
- Proficient in analytics, capable of producing graphical representations and tables, proficient in spreadsheet usage, skilled in performing calculations and automating processes for managing large datasets. Experience in these areas is essential.
- Proficiency in understanding and implementing Lead management Key Performance Indicators (KPIs), along with a deep understanding of best practices and streamlined processes for both inbound (Business Development Representative - BDR) and outbound (Sales Development Representative - SDR) lead generation.
- Experience in writing technical BRDs for IT/BT, ability to translate business requirements into technical requirements.
- Proficiency in quantitative analysis and advanced knowledge of Google Sheets/MS Excel, including functions such as SUMIFS, INDEX/MATCH, VLOOKUP, and table formulas, are essential qualifications for this position.
- Previous experience with Sales Development technology tools like Outreach.io, Drift, etc.
- Demonstrates a can-do attitude, proactively engages with tasks, exhibits a strong sense of urgency, and embraces a mindset geared towards hyper growth.
And extra credit if you have experience in any of the following!
- Familiarity with Anaplan, Xactly and Tableau preferred.
"This role requires in-person onboarding and travel to our San Francisco, CA HQ office during the first week of employment."
#LI-MC1
#LI-Hybrid
Below is the annual base salary range for candidates located in California, Colorado, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.
The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, New York, and Washington is between:
$125,000—$187,000 USD
What you can look forward to as a Full-Time Okta employee!
- Amazing Benefits
- Making Social Impact
- Fostering Diversity, Equity, Inclusion and Belonging at Okta
Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application, interview process, or onboarding please use this Form to request an accommodation.
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.
Top Skills
What We Do
Okta is the leading independent identity provider. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With more than 7,000 pre-built integrations to applications and infrastructure providers, Okta provides simple and secure access to people and organizations everywhere, giving them the confidence to reach their full potential. More than 10,000 organizations, including JetBlue, Nordstrom, Siemens, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.
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