Bloomreach helps businesses personalize the customer experience. It leverages the industry's only real-time customer and product data to train advanced AI, which powers personalized marketing, product discovery, content management, and conversational shopping in a single solution. This AI-driven approach empowers over 1,400 global brands, including Bosch, Puma, and Marks & Spencer, to grow their businesses.With Bloomreach, personalization flows seamlessly across the customer experience. At every point in their journey, customers are connected with the content they want to see and the products they want to buy. Businesses break the limits of ordinary experiences — and drive measurable growth along the way.
About the Role:
Bloomreach is seeking a new Global Deal Desk Leader to manage our established Global Desk Team. This position reports to Revenue Strategy & Operations and will collaborate closely to build a world-class Deal Desk function and partner with our Revenue Teams. The Global Deal Desk Leader will work with a high degree of autonomy, influence, and cross-functional collaboration across the organization, including Sales, Accounting, Finance, Legal, Product, and Pricing leadership. The successful candidate will be a change agent champion as we scale our team to support Bloomreach's growth trajectory.
What You Will Do:
- Establish a world-class Deal Desk function, including the implementation of SLAs, KPIs, and mutually agreeable playbooks and cadences with Sales and Revenue Leadership.
- Oversee the daily management, coaching, and development of the Global Deal Desk team, with a focus on corporate values, employee retention, and the improvement of deal velocity.
- Develop standardized processes and strategies and generate comprehensive documentation to ensure continued growth.
- Utilize data and metrics to identify areas of opportunity for Growth.
- Serve as a collaborative partner with Sales Leaders to continuously evolve the deal desk function as a trusted business partner to both the sales team and other internal teams.
- Act as the escalation and approval point of contact for sales inquiries or guidance related to quoting/pricing constructs, deal vetting/issue resolution, approval guidelines, or processes related to pricing or contractual terms. Serve as an escalation point for custom or non-standard deals.
- Manage the review of pricing/terms for all opportunities, providing initial review and documentation of deal terms to ensure compliance with company pricing constructs, contract terms, and authority delegation.
- Assist in the interpretation and modification of contractual language as part of escalating approvals to ensure deals comply with revenue recognition, financial, and operational objectives and policies.
- Provide expertise for the team and sellers for complex or non-standard deal constructs to craft solutions that align with business rules (e.g., profitability targets, pre-approved fallback T&C’s).
- Gather and provide inputs or field feedback (e.g., key intel or competitive pricing insights) to the pricing strategy team for pricing tools/calculators, reports, and metrics.
- Influence and execute process/system improvements, sales enablement, and special projects.
What you'll need:
- 8+ years of related experience in Deal Desk, Sales Operations, Pricing, or a related Analytics role, demonstrating a solid understanding of pricing concepts, quote-to-cash operations, analytics, and price and deal optimization in a software or technology company
- Extensive management experience
- Experience building and scaling Deal Desk organizations
- Experience collaborating with sales teams and other cross-functional teams to effectively plan, execute and deliver quality results
- Ability to break down complex ideas and issues and communicate them in simple terms to different levels of the organization
- Ability to establish collaborative rapport with internal customers, balanced with confident, persuasive, and effective guidance toward solid business decisions
- Strong analytical, problem-solving, and logic skills
- Demonstrated success embracing and managing change
- Agile, self-starter with the ability to work independently and collaboratively
- Ability to effectively balance multiple tasks and nimbly respond to quick shifting priorities to support key strategic deals or month/quarter close activities
- Excellent written and verbal communication skills, including experience presenting to C-level executives
- Proficiency in Excel/Google Sheets for advanced analytics and presentation of insights and recommendations
- Experience with Salesforce, Salesforce CPQ, Ironclad CLM, or similar tools
- Experience with implementations or process improvements for CPQ, approvals workflow, ticketing requests, dashboard reporting or similar
- Bachelor’s degree in a technical or business-related field
Excited? Join us and transform the future of commerce experiences.Regional benefits:
- Personal pension contribution by Bloomreach
- MyEva — online financial expert tool at your disposal
- Access to private hospitals with reduced wait times
- Income protection in case of long-term illness or injury
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A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.
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We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.
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We believe in flexible working hours to accommodate your working style.
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We work virtual-first with several Bloomreach Hubs available across three continents.
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We organize company events to experience the global spirit of the company and get excited about what's ahead.
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We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.
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The Bloomreach Glassdoor page elaborates on our stellar 4.4/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5
Personal Development:
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We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.
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Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*
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Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.
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Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*
Well-being:
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The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*
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Subscription to Calm - sleep and meditation app.*
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We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
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We facilitate sports, yoga, and meditation opportunities for each other.
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Extended parental leave up to 26 calendar weeks for Primary Caregivers.*
Compensation:
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Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*
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Everyone gets to participate in the company's success through the company performance bonus.*
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We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
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We reward & celebrate work anniversaries -- Bloomversaries!*
(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)
Excited? Join us and transform the future of commerce experiences!
If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!
Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.
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Top Skills
What We Do
Bloomreach is the leader in Commerce Experience™
Our Bloomreach Experience Platform (brX) competes in three core categories: Engagement (CDP and marketing automation), Content (headless content and experience management), and Discovery (e-commerce search, merchandising, recommendations, and SEO).
We connect both customer data and product data to personalize all customer touch-points, leveraging our patented AI to recommend, predict, and segment. This empowers the marketer to create individual experiences, increase revenue, strengthen customer loyalty, and improve efficiency.
With a global footprint, Bloomreach powers over 25% of all e-commerce experiences across the US and UK, and supports 300+ global enterprises including Neiman Marcus, CapitalOne, Staples, NHS Digital, Bosch, Puma, and Marks & Spencer.
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