Job Responsibilities:
- Being front line voice and ears of our company, providing customer support via live chat, calls and email for our international clients and partners;
- Assisting clients and partners with existing reservations and questions before booking;
- Distributing requests among departments and teams;
- Logging activity in CRM.
- Excellent verbal and written communication skills in English (at least B2/C1);
- Previous experience in travel, hospitality or customer service is an advantage;
- Is resourseful and able to deliver amazing Customer service by phone and in text;
- Boats the can-do attitude, patience and ability to "read" customers;
- Can work both as part of the team and with limited supervision;
- Is a natural multitasker;
- Responsibility, attentiveness, empathy, ability to handle stress.
- remote work;
- schedule: Monday-Friday 5/2 (from 21 p.m. to 6 a.m. GMT+3);
- a young and active team of super specialists;
- interesting and ambitious tasks that will take you to the next professional level;
- learning: seminars, trainings, and conferences. If you want to participate in a conference, we will help to organize it;
- corporate discounts on hotels and other services.
What We Do
RateHawk.com is an innovative B2B online booking engine featuring hotels, air tickets, transfers, and car hire. It is designed to be the ultimate day to day booking tool for travel professionals.
We scan the globe for the best accommodation providers, hand-pick the strongest ones and pass on the best offers in the B2B hotel booking market. The rates and availability are taken from more than 180 global wholesalers, consolidators, OTAs and DMCs all brought together into one booking tool. In addition to these, we have over 67 000 properties contracted directly. This allows us to provide our clients located in over 190 source markets with more than 2 000 000 properties all over the world.
Combining innovative technologies and extensive professional experience, RateHawk provides travel industry players with the world’s most relevant, responsive and user-friendly hotel booking backend technology.
Customers are on the pedestal of our world — everything is built around their needs. All our decisions and considerations, whether commercial, technological or operational, should be driven by utmost care for our customers and agents.
We have teams specialising in supporting and developing our product, providing great customer service and developing our partner networks. We share common values and are hugely results driven. Our shareholder mentality, collaborative culture and worldwide presence constantly create new opportunities for our team of employees to continually learn and grow in their day to day work.
Our goal is to ensure that our customers and our partners are always offered the best prices for any type of accommodation and air tickets in any geography.
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