Front Office Manager

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Peppers Manly & The Sebel Sydney Manly Beach boast a fantastic beachfront location at Manly Beach in the Northern end of Sydney. Featuring contemporary guest rooms and apartments, unforgettable meeting and conference spaces and two stunning outdoor pools, our hotel embodies the relaxed sophistication for which this part of the world is known for.  

WHAT IS IN IT FOR YOU:

• Flexible, fun and rewarding work environment
• Fantastic career and training opportunities
• Enjoy a personalised reward & recognition program and experience the Benefits Your Way.
• Thrive in an engaging and collaborative team environment where your brilliance is celebrated.
• Unlock local and global discounts on accommodation, dining, lifestyle and more
• Join a global leader in hospitality

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Previous front office experience with a proven track record of delivering exceptional customer service.
• Strong work ethics, flexibility, and a supportive attitude towards team members.
• Self-motivation and ability to thrive in a fast-paced environment.
• Adaptability and initiative to quickly adjust to changing processes and demands.
• Excellent computer skills, including proficiency in Microsoft Office, especially Excel.
• Availability to work a rotating roster of weekdays, weekends, and public holidays.
• Numerical proficiency and a strong focus on providing top-notch customer service.

WHAT YOU WILL BE DOING:

• Lead and mentor the front office team to provide outstanding customer service.
• Handle guest inquiries, and special requests with efficiency and professionalism engaging in effective service recovery when required.
• Coordinate guest arrivals and departures, ensuring seamless room allocations.
• Collaborate with housekeeping & maintenance services to ensure requests are actioned efficiently.
• Manage reservations, including group bookings, with precision and attention to detail.
• Participate in management meetings and stay updated on industry trends and best practices.

If you're driven, committed and reliable, and excited by the chance to utilise your experience and personality to deliver exceptional service, then we would love to hear from you.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.