Front Office Coordinator

Heidrick & Struggles (Nasdaq: HSII) is a premier provider of global leadership advisory and on-demand talent solutions, serving the senior-level talent and consulting needs of the world's top organizations. In our role as trusted leadership advisors, we partner with our clients to develop future-ready leaders and organizations, bringing together our services and offerings in executive search, diversity and inclusion, leadership assessment and development, organization and team acceleration, culture shaping and on-demand, independent talent solutions. Heidrick & Struggles pioneered the profession of executive search more than 70 years ago. Today, the firm provides integrated talent and human capital solutions to help our clients change the world, one leadership team at a time.®

Additional information on the firm can be found at www.heidrick.com.

Job Description:

The Company

For more than 50 years, Heidrick & Struggles has specialized in chief executive, board member and senior-level management search assignments for a wide variety of clients, including multinational corporations, mid-cap and startup companies, nonprofit entities, educational institutions, foundations, associations and governmental units.

Today we serve our clients in a broader leadership advisory role, offering complementary services including executive assessment, coaching and professional development to senior management teams.

Overview

This position will be responsible for the smooth and efficient running of the San Francisco office front desk and meeting space. The person will act as the main contact and coordinator for all H&S visiting employees, guests and clients.

Responsibilities

Core Skills

• Act as main contact for all H&S guests and visitors including scheduling conference rooms, open offices and Zoom meetings.
• Provide guest services to visiting H&S employees and Board members as appropriate – including but not limited to ground transportation, catering, computer/AV requests, conference room and meeting set-up coordination.
• Act as point person for building personnel, regarding coordinating maintenance requests, ID badges, security list and building procedures.
• Greet visitors and vendors in a cordial and professional manner.
• Handle incoming/outgoing mail, packages and courier requests.
• Assist with IT related requests, troubleshoot onsite issues, and set-up new employees.
• Stay abreast of personnel changes throughout the company; know the key players and organizational structure.
• Maintain reception area, up-to-date phone lists, office map, and general office information.
• Maintain office kitchens, including ordering, stocking and budgeting.
• Provide administrative back-up support to consultants on ad-hoc basis as coordinated with the OA, and assist with document preparation, degree verification and administrative requests.

Education

• College degree preferred.

Experience

• Minimum of 2 years office/reception experience required. Prior guest or customer service experience preferred.

Qualifications

Initiative and Organization

• Demonstrates ability to take independent action and proceed beyond directive.
• Ability to manage competing tasks
• Flexible. Responds well to last minute changes and requests.
• Strong sense of urgency.
• Self-starter, requiring minimum supervision – resourceful.
• Ability to anticipate problems/situations and act appropriately.

Personal/ Professional Behavior

• Maintains high professional standards and personal conduct.
• Positive attitude toward the job responsibilities
• Effective communication skills.
• Demonstrates even-tempered, tactful, considerate and pleasant behavior.
• Discreet and able to maintain strict confidentiality at all times.
• Demonstrates sound professional judgment.

Other Characteristics

• Detail oriented, cooperative, reliable
• Honesty, high level of integrity.
• A team player – ability to effectively coordinate with all departments and levels of the organization.
• Committed to quality service and Client satisfaction.

Computer Skills

• Knowledge and experience with Microsoft Word, Excel, PowerPoint and Outlook. Internet skills required.

Physical Demands

• Should be able to meet physical demands of the job including sitting for long periods of time, stooping, kneeling, reaching, standing, walking, lifting, pulling, pushing, speaking, hearing, and repetitive motions.

Pay Range Guidelines for this Position:

The salary range for this position is 55000 USD to 67000 USD. Compensation is based on several factors including but not limited to education, work experience and skills. In addition to your salary, Heidrick & Struggles offers discretionary bonuses (subject to eligibility requirements) and a comprehensive benefits package including: medical, dental, vision, disability leave, parental leave, paid time off and 401k contribution (all benefits are subject to eligibility requirements). Note: we have a location based compensation structure; there may be a different range for candidates in other locations.

Heidrick & Struggles is an equal opportunity employer committed to hiring qualified protected veterans and individuals with disabilities. All qualified applicants will be considered for employment without regard to race, color, religion, creed, age, sex, national origin, gender identity or expression, sexual orientation, disability, marital status, veteran or military status, or citizenship status.