French Bilingual Technical Services Specialist

ROCKWOOL is seeking a French Bilingual Technical Services Specialist to join our  Technical Services Team.  You will provide technical support to ROCKWOOL internal personnel and external customers, to facilitate, promote and advise the use of ROCKWOOL products in a wide range of applications.  This position will be based onsite in our Milton, ON head office, full time.  This position reports to the Technical Services Manager and has no direct reports.

Ready to help build a better future for generations to come? 

In an ever-changing, fast paced world, we owe it to ourselves and our future generations to live life responsibly.  At ROCKWOOL, we work relentlessly to enrich modern living through our innovative stone wool solutions. 

Join us and make a difference! 

What You Will Be Doing

• Provide technical product and application support, via telephone, email and in person, in English and in French. Support is provided to internal personnel including Technical, Marketing, Sales and Specification teams, and external customers including specifiers, architects, resellers, and installers, such as contractors and DIYers
• Provide successful resolution to all customer complaints while reporting and escalating severe concerns or issues
• Perform work in a high volume technical call center environment to ensure inquiries are addressed and resolved timely and accurately
• Generate detailed and thorough records associated with phone and email support
• Attend and complete necessary trainings to maintain the requisite knowledge base to keep current with products and applications
• Support the development of a fundamental understanding of technical matters within ROCKWOOL Business Development and the sales organizations
• Develop and support internal and external training programs, including CEU development
• Evaluate the impact on the ROCKWOOL sales of the ROCKWOOL Technical services, using ROCKWOOL internal tools
• Develop processes to monitor competitor performance, and ensure best practices are integrated and adopted to maintain industry-leading performance
• Develop and maintain effective relationships with a range of industry counterparts
• Provide input on near and long-term strategies, as well as operational planning of the activities, to demonstrate commitment and leadership with respect to technical services.

What You Bring

• College Diploma or bachelor’s degree in a technological or science field
• Master’s degree in architectural or Material Sciences, Mechanical, Chemical, Electrical or Civil Engineering is an asset.
• P. Eng or eligibility to register as an E.I.T. is an asset
• 2+ years of relevant working or co-op experience in building materials, architectural and engineering consulting, or the construction industry
• Prior call center experience is an asset
• Previous experience in technical services is an asset
• Exceptional communication, presentation, interpersonal and organizational skills
• Ability to develop tailored materials and messages for a wide range of audiences
• Solid time management skills, with ability to track, manage, and meet deadlines for multiple customer inquiries simultaneously
• Strong team building and relationship building ability
• Proficiency in Microsoft Office and related computer skills including CRM
• Ability to read architectural drawings and technical documents
• Ability to travel internationally
• P. Eng or eligibility to register as an E.I.T. is an asset
• Experience/Studies in any of the following is considered a strong asset: Building Materials, Fire Engineering, Building Science/Performance, Acoustics, Building Codes

What We Offer

• Competitive Pay & Benefits from Day 1:  Comprehensive medical, dental, massage therapy, and vision plans. 
• Retirement Pension Matching Program 
• Paid Time Off: Generous PTO, paid holidays, and top up plans for maternity and paternity leave. 
• Educational Assistance & Career Growth: Invest in your future. 
• Wellness Perks: Fitness reimbursement and EAP access. 
• Safety First: Company-provided PPE and programs to keep you protected 

Who We Are 

Founded in 1937 in Denmark, ROCKWOOL transforms volcanic rock into sustainable, innovative products that improve lives and communities.  With over 12,000 employees across 51 manufacturing facilities in 40+ countries, we share one common mission:  to release the natural power of stone to enrich modern living.  Sustainability is central to our business strategy.  Through our partnership with One Ocean Foundation and in connection with our sponsorship of the Denmark SailGP team, we help raise awareness around ocean health challenges in an effort to accelerate solutions to protect it.     

Work Environment & Conditions: 

Our offices are designed to inspire collaboration, creativity, and meaningful social interactions., empowering employees to achieve balance and bring their best selves to work.  ROCKWOOL is deeply committed to giving back to our communities. Through global philanthropic initiatives, community involvement, and sustainability efforts, we strive to create a positive impact in the communities we serve.   

Our Culture and Commitment: 

We are dedicated to fostering an inclusive workplace where everyone feels valued, respected, and heard.  With employees representing 79 nationalities, we champion diversity, provide equal opportunities, and actively combat all forms of discrimination.  At ROCKWOOL, you'll find a welcoming team environment built on what we proudly call “The ROCKWOOL Way”.  This cultural foundation reflects our core values:  ambition, responsibility, integrity and efficiency.  

ROCKWOOL is proud to be an Equal Opportunity Employer. We assess all qualified candidates based solely on their skills and qualifications, without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.