Fraud Representative

About GetYourGuide

GetYourGuide is the globally leading marketplace for unforgettable travel experiences. Travelers use GetYourGuide to discover the best things to do in a destination. Since its founding in 2009, people from all over the world have booked more than 150 million tours, activities, and attraction tickets through GetYourGuide. Powered by a global team of over 800 travel experts and technologists, we are headquartered in Berlin and have 17 local offices around the world. Visit our careers website to learn more.

Team mission

As GetYourGuide's visibility and bookings soar, the need to shield ourselves from fraudulent attacks becomes increasingly critical. We're seeking a Fraud Operations Representative to be the frontline defense, ensuring the safety and security of transactions for both our customers and suppliers. Your role is pivotal in maintaining our commitment to the highest standards of financial and reputational integrity. 

Your Mission:

As a Fraud Representative, your mission is clear: Safeguard GetYourGuide's vision by protecting the company, customers, and suppliers from financial and reputational harm.

You will:

• Review and analyze online transactions to identify potential fraudulent activity.
• Cancel fraudulent or suspicious orders, minimizing financial impact.
• Recognize fraud patterns promptly, contributing to the enforcement of up-to-date prevention measures.
• Actively monitor chargeback rates, bank alerts, and high-risk supplier activities.
• Support the CARE Team with risk-related queries.
• Ensure weekend coverage for high-risk duties.
• Enforce debt collection and reconciliation in a timely manner.
• Proactively suggest and review real-time and offline rules.
• Manage fraud detection tools, creating rules and analyzing patterns.

Who you are:

• Detail-oriented with accurate data entry skills.
• Minimum 1 year of global experience in fraud metrics and patterns. 
• Ability to handle multiple tasks efficiently under tight deadlines.
• Effective communication skills across diverse backgrounds (phone and email).
• Fluent in English (additional languages are a plus).
• Proactive problem solver and team player.
• Comfortable using Excel.

How we set you up for success:

• Invest in your development with an annual personal growth budget
• Enjoy flexibility with a hybrid work-from-home and telecommuting policy
• Save on transportation costs with discounted public transportation tickets
• Support your loved ones with generous maternity and paternity leave policies

And more...

We look forward to hearing from you

Unlock your full potential and join our mission to create unforgettable experiences for millions around the world. If you have the skills and passion for joining our team, we invite you to apply by submitting your CV/resume in English through the form below. Check out how we hire for tips and visibility into our process and check out life at GetYourGuide. If you have any further questions, please do not hesitate to contact us via [email protected].

We are an equal-opportunity employer

Our commitment is that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with the application. 

Important notice: Protect yourself from recruitment scams

We want to ensure your safety during the application process. Please be aware of potential scammers impersonating GetYourGuide recruiters. Remember, GetYourGuide never requests payment or sensitive personal information during recruitment. All official job opportunities are exclusively posted on our Careers page. If you suspect fraudulent activity, report it to [email protected]. Stay vigilant and protect yourself from recruitment scams.

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