Fraud Analyst

Company Description

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to home or to the office. Our local commerce platform makes it easy for customers to order whatever they need on one app, for merchants to make additional sales, and for couriers to make meaningful earnings flexibly. To enable this, Wolt develops a wide range of technologies from local commerce platform to retail software and financial solutions, as well as operates its own grocery stores under the brand Wolt Market. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 27 countries today, 23 of which are with the Wolt product and brand.

Wolt not only offers great apps to customers and partners, but is also developing a broad range of technologies and solutions. Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of minutes, in the customer’s own language.

So, why work at Wolt?

At Wolt, we’re about getting things done.

You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people. We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

The behind the scenes of Wolt is run by an awesome bunch of over 700+ planners, builders, designers and data crunchers. We call ourselves Product+, as we’re the very core of Wolt’s products, tools and platforms. To build our products, we work in over 60 cross-functional, independent and autonomous teams. Teams are made up of a mix of talented individuals: engineers, designers, data scientists, analysts, and product leads. Each team takes ownership for solving customer problems in the best possible way.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

Job Description

As a Fraud Analyst at Wolt, you will play a key role in detecting, analyzing, and preventing various types of fraud. Working closely with Fraud Operations, Marketing, Product, and Data teams, you will create and refine fraud prevention processes, ensure preparedness for new campaigns, proactively mitigate risks tied to upcoming product launches and platform changes and find new opportunities within the Fraud-prevention domain to be a factor in Wolt’s growth.

Key Responsibilities

• Trend Identification and Mitigation: Analyze customer, courier, and merchant behavior to detect and address patterns of different fraud types.

• Rule Management: Develop, implement, and optimize fraud prevention rules and models to respond to evolving fraud tactics while balancing user experience.

• Product Launch Preparedness: Work closely with the Product team to anticipate potential fraud risks for upcoming features or product launches, and design mitigation strategies tailored to these initiatives.

• Campaign Preparedness: Collaborate with the Marketing team to identify fraud risks tied to large-scale promotions and campaigns, ensuring proper safeguards are in place before launch.

• Cross-Functional Collaboration: Serve as a fraud expert to the Data, Product, and Customer Support teams, ensuring a cohesive approach to risk mitigation across the platform.

• Incident Investigation and Resolution: Resolve escalated fraud cases with speed and precision, ensuring learnings inform future strategies.

• Monitoring and Reporting: Define and own dashboards and reports to track fraud KPIs, evaluate the effectiveness of fraud prevention measures, and communicate insights to key stakeholders.

• Proactive Innovation: Stay ahead of industry trends and fraud tactics to propose and implement innovative anti-fraud solutions for Wolt’s ever-evolving ecosystem - being an important factor in Wolt’s growth.

Qualifications

Requirements:

• Bachelor’s degree in a relevant field (e.g., Business, Finance, Computer Science, Data Science, or related disciplines).

• 3+ years of experience in fraud detection, prevention, or risk management, preferably in the delivery, e-commerce, or fintech industries.

• Analytical skills with experience using tools for data analysis.

• Proven expertise in addressing and managing multiple fraud types

• Ability to anticipate and mitigate fraud risks associated with product launches or new business initiatives.

• Experience in fraud rule creation and management in high-transaction environments.

• Familiarity with fraud prevention vendors

• Effective communicator with a proven ability to collaborate across departments like operations, marketing, and product.

Preferred Qualifications:

• Experience with fraud prevention in food delivery, retail, or marketplace industries.

• Proficiency in using visualization tools (e.g., Looker, Tableau, Power BI) for reporting and insights.

Additional Information

The position will be filled as soon as we find the right person, so feel free to apply as soon as you feel like hearing more about the position and potentially joining Wolt! Please kindly make sure to include your portfolio with your application.

The compensation will be a negotiable combination of monthly pay and equity. The latter makes it exceptionally easy to be excited about our company growing and doing well, as you'll own a piece of the pie.