Our Company
We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data.
If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.
The Role
Must be willing to work 24/7 Rotational shift
Primary Responsibilities:
• The L2 File Services Administrator is responsible for the day-to-day support of the File Services environment for the assigned customer account(s).
• Monitor the file services environment following established guidelines.
• Perform health checks of the file services application and infrastructure environments.
• Perform file services incident troubleshooting and mitigation actions.
• Open and manage 3rd-party support tickets for end-to-end file services incident management.
• Coordinate work with 3rd party vendors and Hitachi Vantara support teams.
• Execute file services restores for assigned customer accounts.
• Handle file services configuration changes under established guidelines.
• Implement change requests following ITIL best practices.
• Monitor incident and service request ticket queues and work on assigned tickets.
• Provide daily, weekly and monthly operations metrics/reports to the Service Delivery Manager.
• Execute and deliver reports to Hitachi and to approved representatives for the assigned account(s).
• Create and modify support documentation for the file services environment following established guidelines.
• Follow the established policies, procedures and practices defined by HitachiVantara.
• Identify and provide suggestions on continuous improvement initiatives within the assigned account(s)
About us
We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.
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Championing diversity, equity, and inclusion
Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.
How we look after you
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
What We Do
Hitachi Vantara, a wholly-owned subsidiary of Hitachi, Ltd., guides our customers from what’s now to what’s next by solving their digital challenges. Working alongside each customer, we apply our unmatched industrial and digital capabilities to their data and applications to benefit both business and society. More than 80% of the Fortune 100 trust Hitachi Vantara to help them develop new revenue streams, unlock competitive advantages, lower costs, enhance customer experiences, and deliver social and environmental value. Visit us at hitachivantara.com.
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