Field Support Engineer (Automation/Robotics)

Posted 19 Days Ago
Be an Early Applicant
Stokesley, Hambleton, North Yorkshire, England
Entry level
Industrial • Automation • Manufacturing
The Role
As a Field Support Engineer, you will configure, install, and maintain custom automation and MultiDose systems at customer sites. You will also provide technical support, conduct user training, and maintain communication with customers and internal teams, all while traveling approximately 50% of the time.
Summary Generated by Built In

Position: Field Support Engineer Location: Labman HQ, Seamer, North Yorkshire Salary: From £42,000+ (based on experience) Plus Travel allowance
Labman Automation, a globally recognised and multi-award-winning company headquartered in North Yorkshire, specialises in designing and manufacturing bespoke laboratory automation systems and products for a diverse range of industries worldwide. With growing demand for our custom automation solutions and innovative robotic laboratory products.

We are seeking enthusiastic, initiative-taking Field Support Engineer to join our dynamic workforce.

Why should you Join Us?

  • Impact: You will play a crucial role in ensuring the success of high-impact projects in the Robotics and automation world.
  • Training and Development: We invest in you – always keeping ahead of the latest technology.
  • Exciting Challenges: You will solve complex technical issues in the field globally while working with cutting-edge technology.

What you will do:

  • Perform scheduled maintenance and upgrades on Labman automation and custom products.
  • Configure customer products for customer-specific consumables.
  • Install Labman Automation and customer products globally, including in cleanrooms or gloveboxes.
  • Communicate with customers, support teams, production, and the Product Manager.
  • Train customers on product operations, maintenance, and diagnostics.
  • Provide on-site and remote technical support.
  • Troubleshoot with support from specialists.
  • Document feedback and customer data to enhance design and experience.
  • Log all support work per Labman procedures.
  • Essential Capabilities 

    • Degree or Apprenticeship in Mechanical, Electrical, Mechatronic, Robotics, Software or similar/applicable work-based experience. 
    • Strong problem solving & fault-finding skills including decision making, clear communication, research & analysis skills. 
    • Enthusiastic temperament, relishes tackling dynamic situations. 
    • Experience with hand-tools. 
    • Customer facing role so presentable at all times. 
    • Ability to identify issues, diagnose faults and provide solutions. 
    • Willingness to regularly travel worldwide, sometimes at short notice; (expect 50% travel throughout the year and occasional weekends abroad). 
    • Ability to work independently, take initiative and prioritise work. 
    • Customer oriented with excellent verbal and written communication skills. 
    • Positive attitude. 
    • Driving license and Passport. 

    Company Benefits:

    • 33 days annual holiday (raising to 38 over 5 years) inc. public holidays.
    • Company profit share scheme
    • 5% employer pension paid on full salary 
    • Travel opportunities in various roles
    • Enhanced maternity Pay (long service applicable)
    • Enhanced Paternity leave
    • Access to counsellor, psychotherapist & physiotherapist
    • CPD support and annual subscription to appropriate body covered.
    • Free inhouse gym, squash, bouldering wall, and countless clubs

    Culture:

    At Labman, innovation is at the heart of everything we do. We are a creative and collaborative team, united by a culture of mutual support. Our commitment is to deliver excellence in every aspect of our work, while upholding respect for ourselves, our community, and the planet. And we never forget to enjoy the journey—bringing passion and fun to everything we do.

    • In it together - Being a team; a community of mutual support

    • Excellence – Working & delivering at the very highest quality

    • Humility – Respecting yourself and others

    • Sustainability – Recognition that we have an impact on our planet, our company and our community

    • Fun – Enjoyment in your work

    Top Skills

    Electrical
    Mechanical
    Mechatronic
    Robotics
    Software
    The Company
    North Yorkshire
    106 Employees
    On-site Workplace
    Year Founded: 1979

    What We Do

    Labman Automation is a leading designer and manufacturer of custom laboratory automation and robotics based in Stokesley, North Yorkshire. Founded more than 35 years ago, Labman has a strong reputation for quality products designed and built by a competent team of professional engineers with excellent customer service. All of our products are custom designed and made for their final application with ISO 13458 and ISO 9001 compliance. Labman supply custom robotics to customers worldwide with a strong presence in the European and North American markets.

    For graduate opportunities and open positions at Labman please visit:

    https://www.labmanautomation.com/jobs

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