Field Force Operations Manager

Job Description Summary

Sandoz is going through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines.
Now as an independently listed company, Sandoz aims to increase its strategic focus, operate with greater agility, set clearer business objectives, enhance shareholder returns, and strengthen its culture for us, the Sandoz associates. This is an exciting time in our history, and by creating a new and ambitious path, it will provide a unique opportunity for us all, both professionally and personally. Join us as a Founder of our ‘new’ Sandoz!
The Field Force Operations Manager is responsible for developing and implementing strategies within the local market, that positively impact customer facing associates with responsibility for Kazakhstan & Uzbekistan markets. The strategies implemented should optimize customer facing teams’ performance and drive growth and impact. This role involves designing and managing sales incentive programs, analyzing data to identify opportunities for improvement, and collaborating with cross-functional teams to align sales activation strategies with business objectives.

Job Description

Your responsibilities include, but not limited to:

-    Lead and oversee key field force operations activities, providing business context for Field Force and Training initiatives to ensure alignment with organizational goals;
-    Drive the implementation and communication of Field Force (FF) incentives and targets in a harmonized manner, working closely with cross-functional teams to ensure fairness, consistency, and effectiveness;
-    In conjunction with Business Unit head/s, design the selling strategy and targeting approach incl. resource allocation, promotional grids, reach & frequency;
-    Serve as the primary point of contact for Field Force teams, addressing their needs, concerns, and providing support to enhance their performance;
-    Develop and implement onboarding processes for new local associates, including giving access to necessary systems and tools, and leveraging resources to facilitate a smooth transition into their roles;
-    Monitor effectiveness of the field force e.g. conducting return on investment on strategic initiatives, health check of incentives, SFE KPI monitoring of reach & frequency, monthly report for local leadership team on key KPIs;
-    Collaborate with internal stakeholders to identify opportunities for process improvement, efficiency, and effectiveness within Field Force operations;
-    Leverages Regional & Global best practices and playbooks, to adopt locally;
-    Joins and actively contributes to Regional communities to foster engagement, connection and collaboration across markets. 

What you’ll bring to the role:

-    Bachelor’s degree in business, Marketing, Economics, or a related field;

-  5+ years’ experience in Sales Force Effectiveness, Sales Operations, Sales Enablement;
-    FF/Customer facing incentive scheme management;
-    Proven experience collaborating with cross functional teams (i.e. Local/Region/Global). Proven ability to make decisions fast, influencing without formal authority;
-    Demonstrate growth mindset, smart risk taking and external focus. In depth understanding of the Pharma market: key dynamics, competitors, local regulations;
-    Languages (English + local language).

-    Experience with CRM software (e.g., Salesforce). Experience in analytics and change management.

You’ll receive: 

In addition to a market-competitive base salary, we offer:
- personal growth, training & worldwide career opportunities;
- supportive, fast paced, values-led culture, diverse & inclusive & ethical environment;
- close to the business, valued partners; 
- approachable and open leaders who encourage their teams to share ideas;
- well-being & flexible-hybrid working;
- incentive program, lunch allowance, employee recognition scheme, 28 days of annual leave, employee assistance program, parental & maternity leave. 

Why Sandoz?
Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, touched the lives of almost 500 million patients last year and while we are proud of this achievement, we have an ambition to do more! 

With investments in new development capabilities, state-of-the-art production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.

Our momentum and entrepreneurial spirit is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is encouraged! 
 
The future is ours to shape!

Commitment to Diversity & Inclusion: 
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Join our Sandoz Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Sandoz and our career opportunities, join the Network here:  Sandoz Talentpool (novartis.com)

#Sandoz

Skills Desired

Bi (Business Intelligence), Business Analysis, Business Dashboards, Capacity Planning, Collaboration, Communication, Data Quality, Salesforce Crm, Teamwork