Field engineer

Location: Tokyo, Japan

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

Thales Japan has been present in Japan for more than 40 years and has been responsible for expanding our business as well as supporting the local users. Thales objectives are to be an active and recognised partner for the development of infrastructure in Japan and to cooperate with Japanese companies in the export market for defence, transportation, aerospace, space and security.

Field Engineer The Field Engineer is part of Operations team that supports defense projects in Japan.

Responsibilities:

• Act as the point of contact for Engineering and Quality queries related to Thales products, taking ownership of customer related issues affecting in-service products and systems, and providing technical expertise and assistance as required
• Provide technical support onsite or via emails/calls, conduct troubleshooting, fault investigation, repair & re-work, and preparing reports in relation to product issues and maintenance
• Participate in technical meetings at the customer site, and act as the middle person between customer and the Business Line (BL)/Technical Specialists (mostly in Europe) to convey customer requirements or queries(interpretation included.)
• Participate in the final inspection at BL together with customer inspectors and witness inspection at customer site
• Conduct testing and/or support customer testing activities
• Manage demo for Thales product (in case pre-sales activities)
• Contribute to knowledge sharing, management and capitalization
• Support project managers to deliver both goods and test record on time.
• Managing and updating technical documents (Test records, Drawings, Procedures, and Incident reports)

Requirements:

• Bachelor’s degree in Mechanical/Electrical Engineering (preferably circuit design and/or test) or related discipline and/or in Communication /Communication protocol/ SW for communication
• Having experience in optronic/sonar/radar/Radio is a plus
• Experience of customer maintenance engineer (remote/onsite troubleshooting) is a plus
• Minimum 3 years of relevant experience
• Ability to manage the communication in front of customer and represent the company during on site visit
• Native proficiency in Japanese and fluency (verbal and written) in English is necessary
• Able to travel within Japan or overseas (duration of 1-2 weeks) typically once every 1 to 2 months, depending on the situation of the project– Opportunity to spend longer period (3-6 months) abroad for extensive training on Thales product for specific project.
• Strong negotiation skills, problem-solving skills and able to present to various Engineering teams
• Keen to take on challenges and see them through till completion
• Team player, strong organization skills, self-motivated
• Having a driving license

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!