Experienced FCL cartage coordinator (import)

Company Description

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle, we make the world go round. We deliver solutions to complex global challenges faced by some of the most recognized brands the world. At Expeditors we recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within, so we think not just of this role but those of your future. More than 50 percent of our staff of over 18000 employees have been at Expeditors for 5 years or more. This high retention rate is influenced by a unique compensation program for positions that are more than just jobs. Join Expeditors and have a chance to grow, thrive and fulfill your potential.

Job Description

As an FCL coordinator you will be responsible to co-ordinate the delivery of FCL shipments in accordance with customer delivery instructions utilising Expeditors approved transport providers whilst avoiding storage charges. You will have the autonomy to provide exceptional customer service both internally and externally while applying the company standards and processes to effectively handle smooth deliveries, ensuring we are compliant with company, and government regulations, at all times.

Key Responsibilities:

• Customer Service: You will be responsible for communicating effectively with customers and service providers to ensure a compliant and complete shipment process in a timely manner whilst documenting customer needs for future use and striving for excellence. 
• Operational Excellence: You will take ownership of understanding and complying with Expeditors internal process standards, to complete timely, accurate and compliant deliveries, customer billings and system updates.
• Service Provider Relationships: As a Transport coordinator you will build strong partnerships with Service Providers including shipping lines, transport companies, and freight yards to ensure you client is serviced to a high level. 

Qualifications

• Freight Forwarding experience is a must
• FCL Cartage knowledge required, LCL and Air experience preferred
• Competent use of Microsoft Office (Excel, Outlook, etc)
• Experience with Expedient and the ICS system 
• Courteous communication and phone manner
• Proactive approach to problem solving
• Full working rights in Australia 

Additional Information

• Employee Health: You and your health are important; Expeditors will support you, with an attractive health insurance package                        
• Compensation Programs: Uniquely Expeditors, our commissions, and bonuses are industry leading
• Career and Personal Development: Developing you and your skills not only for today’s role but for those in the future                                
• Employee Stock Purchase Plan: Take the opportunity to own a piece of your company through our ESP Plan
• Financial Security- Join Expeditors knowing that your job and financial security are safe from the effects of the global economy                        
• Employee Appreciation: As our greatest asset, we understand the importance of showing our appreciation, respect and acknowledging the value you bring through employee engagement
• Enhancement Leaders: Through utilizing technology solutions and focusing on continuous improvement strategies we continue to evolve our roles and processes to improve efficiency and job satisfaction