At Qube Cinema, technology and innovation are at our core. Our purpose is to bring to life every story - to engage, entertain and enlighten the world. As a company with a passion for cinema, we are committed to creating a seamless world of digital cinema with innovative, robust, reliable, and cost-effective products and constantly evolving to cater to the needs of the global cinema business. If you are amongst those who love to work along with people making positive or transformative changes in their lives, enabling individuals to recognize and achieve their true potential, then we invite you to join hands with us in our journey of bringing every story to life.
Position: Executive/ Sr. Executive - RMA Co-Ordinator
Position Count: 1
Location: Guindy, Chennai.
Experience: 3 years to 5 years
Job Description/Key Responsibilities:
1. Update inventory records to reflect returned products, ensuring that returned items are either restocked or marked for further action (repair, disposal, etc.).
2. Work closely with customer service, technical support, and warehouse teams to facilitate timely processing of RMAs.
3. Identify trends or recurring issues with products being returned and collaborate with relevant departments (e.g., product development, quality assurance) to address the root cause.
4. Ensure all RMA processes comply with company policies, industry standards, and applicable regulations.
5. Generate reports on return rates, reasons for returns, and any potential issues affecting product quality.
Qualifications:
1. Familiarity with RMA procedures and warranty policies.
2. Proven experience in an RMA or customer service role (2-3 years).
3. Experience in technical support or working with electronics, hardware, or software products.
4. Knowledge of product quality assurance and inventory management systems.
What We Do
Qube Cinema is a provider of end-to-end movie technology and solutions. The company draws on decades of experience in cinema and provides a seamless environment for exhibitors, filmmakers and post-production companies with products and services that are flexible, reliable and cost-effective. Qube’s products and services are well established globally, with thousands of installations serving 136 countries across the world. Qube Cinema has been a leading provider of technology in the film, video and audio domains and has pioneered several technology revolutions over the last four decades. The company was instrumental in bringing computer-based digital non-linear editing to India with Avid Technology, transforming the industry and forever changing the way Indian film and television programs were edited. The company subsequently brought digital cinema sound to India with DTS and helped Indian cinema leapfrog a generation, form mono sound directly to digital. In 2005, Qube Cinema became one of the pioneers of the digital cinema transformation worldwide with its Qube digital cinema server and QubeMaster Pro digital cinema mastering products. Qube continues to innovate with Qube Wire, a truly unique self-service digital cinema content delivery and key management service that has quickly become the market leader. The company is also setting up virtual production facilities and has multiple other pathbreaking services under development — all with the aim of bringing to life the passion of every storyteller, to engage, entertain and enlighten the world
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