At this level your work will typically focus on delivering quality customer service and continuously improving service delivery.
Core activities and outcomes at this level may include:
Investigate and respond to queries through various communication channels as appropriate
Helpdesk: First point of contact for Capita managers and employees for queries
Payroll: Inputting, processing and checking payroll transactions in a timely manner.
Pensions: learn the rules governing the different pensions schemes and apply these when assisting customers and stakeholders
HR Administration: Covers a broad spectrum of processes. Key activity is the managing of HR Operations tasks within Workday and supporting Onboarding activity.
Learning: Content design, development and deployment.
Resourcing: Sourcing, sifting and interviewing candidates. As well as coordinating assessments and the start of the onboarding
Job title:
Executive - HR Operations
Job Description:
Attention to detail and ensure accurate data inputting.
Ensure personal data is protected at all times
Good communication skills – listen actively, have effective written and verbal communication skills
Awareness of the wider People Function – roles, policies and processes
Gather data and understand information to be able to respond to a query in full
Good organisational skills
Good customer service skills.
Work within the SLA and KPI deadlines set.
Making suggestions for improvement in the processes that the role undertakes
Location:
India - Mumbai - Vikhroli West
,
India
Time Type:
Full time
Contract Type:
Permanent
Top Skills
What We Do
Capita is a leading provider of business process services, driven by data, technology and people. We are a purpose-led, responsible organisation¬. Every day our 50,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers. We partner with our clients and provide the insight and technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate across three divisions – Capita Public Service, Capita Experience and Capita Portfolio – in the UK, Europe, India and South Africa. Capita is quoted on the London Stock Exchange (CPI.L). Further information can be found at: http://www.capita.com
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