Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
What this role is:
You’ll be a trusted partner to our General Counsel (GC), helping to manage their time, anticipate needs, and resolve issues before they arise. You are the go-to person to ensure their day runs smoothly and efficiently. You’ll also support the broader Legal Organization as needed, keeping the department organized and on track.
What this role isn’t:
This role isn’t about running errands or managing personal tasks. This is a high-impact role requiring strong judgement and discretion. You’ll coordinate complex meetings across time zones, work with sensitive legal information, and remain steady and focused when priorities shift. Coordinating global calendars and navigating legal deadlines requires precision – your ability to keep everything on track will make a real difference.
What you’ll bring to the table:
To be successful in this role, you’ll need top-tier organizational skills, strong judgement, and a high degree of professionalism. You’re a skilled communicator – both written and verbal – with a customer-service mindset. You thrive in high-stakes environments, keep cool under pressure, and know how to support leaders dealing with complex and confidential matters.
Some details about what you will do:
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Provide high-level administrative support to the General Counsel, including managing a complex and ever-changing calendar.
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Anticipate the General Counsel's needs and proactively manage day-to-day priorities.
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Handle sensitive and confidential information with utmost discretion.
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Prioritize and manage multiple assignments with minimal oversight.
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Plan, organize and prepare for complex meetings including communicating meeting details to members, arranging meeting venue and equipment/catering needs, compose and/or work with others to prepare agenda, ensure relevant materials are ready for meetings and/or review, providing day-of-event support, etc.
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Assist with light project/process management, including onboarding for team members, offsites, and team-wide activities, etc.
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Make global travel arrangements and prepare detailed itineraries.
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Support expense reporting and monthly reconciliation of credit card statements.
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Assist with ad-hoc projects in support of the office of the General Counsel
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Track project and progress of issues through to resolution, escalating as necessary to keep things moving.
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Implement, interpret, and apply current administrative policies and procedures
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Partner and collaborate with internal stakeholders (Legal, HR, Finance, and Legal Leadership team) to achieve goals (including department, division and individual goals) in support of the mission.
Requirements:
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8+ years of corporate experience working as an Executive Assistant, with experience supporting a senior executive of legal leader.
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Strong interpersonal skills with the ability to build relationships across all levels of the organization.
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Proven ability to handle sensitive, confidential information with integrity and discretion.
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Comfortable in a fast-paced environment where you need to reprioritize on the fly.
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Outstanding organizational and time management skills, with great attention to detail.
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Strong written and verbal communication skills.
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High level of professionalism and the ability to exercise good judgment.
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Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and Adobe Acrobat.
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Ability to work independently while also being a team player.
#LI-Remote
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$36.06 - $66.92
Benefits:
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Medical, Dental, and Vision Insurance.
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Telehealth coverage
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Flexible work schedules and work from home opportunities
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Development and career growth opportunities
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Open Time Off in addition to 10 paid holidays
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401(k) matching program
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Adoption Assistance
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Fertility treatments
More details about our company benefits can be found at the following link: https://mygenesysbenefits.com
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Top Skills
What We Do
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
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