Responsibilities/Duties Include, But Are Not Limited To:
- Provide level 2 and 3 support for users with messaging issues in an Exchange O365 hybrid environment, utilizing Service Now ticketing system.
- Working knowledge and experience with Service Now application.
- Create and update documentation as needed, to assist Level 1 and Level 2 Help Desk personnel to resolve messaging issues with users.
- Recommend and initiate appropriate changes for streamlining messaging related user interfaces so that requests get directed and handled efficiently, whether via self-help process (instructions and or automation) or directed to other technical staff.
- The liaison between the Exchange messaging team and Service Desk management to promote efficient collaboration on messaging issues.
Required skillset:
- Experienced and knowledgeable with supporting and troubleshooting hybrid Exchange on-prem/Office 365 cloud environment (e.g. hybrid mode, cloud only mode, Exchange mailbox migration from on-prem to cloud environment, cloud archiving mailboxes, PST files, etc).
- Proficient with E-Mail security/spam protection/email firewall technologies; working knowledge and experience with Proofpoint email firewall security gateway.
- Knowledgeable with Office 365 administration of other applications such as OneDrive, O365 Advanced Threat Protection, Teams, O365 Groups and O365 Management APIs.
- Experienced with troubleshooting and working knowledge of various email clients connected to Exchange, including Outlook (2016, Windows/Mac versions), OWA , Macmail and activesync devices.
- Knowledge and experience of Active Directory.
- Experience with Windows file system.
- Experience with Windows share drives.
- Excellent interpersonal and communications skills; ability to professionally interact with users, vendors, developers, peer technical groups/staff and executive management
Familiarity with other messaging related technologies, such as scanning, faxing(Rightfax), Lexmark Follow-me-print, voicemail, etc.
Company Overview:
Founded in 1998, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today!
Top Skills
What We Do
Lincoln Computer Services is a professional and managed services provider with a commitment to deliver cutting-edge technology solutions to business enterprises in the New York metropolitan area. Our mission is to make your IT infrastructure an asset for your business by eliminating complexity and helping to maximize return on technology investment.
Founded in 1998 as a systems integration consulting firm, Lincoln has evolved into a recognized IT business consultancy with a wide-reaching solution focus. Our success has been largely attributed to our ability to constantly adapt to the changing business, fiscal and technology requirements of our customers and to respond quickly to the key forces which have shaped our industry. In an effort to meet the growing demands of our client base while simultaneously focusing on on-going cost reduction, we shifted our strategy to include best-of-breed technology partnerships; expanding our solution focus and vastly enhancing our traditional systems integration business.
Our sales and technical engineering staff design, source, configure, implement, and support innovative IT solutions. We enable businesses to utilize critical resources for business growth, while we keep your network up and running at optimal performance. Lincoln’s team of certified engineers is proficient in providing the highest level of support, including: Cloud Computing, Business Continuity, Disaster Recovery, Managed IT Services and Professional IT Services. The breadth and depth of our offering is what differentiates us in the marketplace.
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