EVR Customer Care Representative

Salary Range: $18.00 - 20.00
Who we are:
Hi, we're SambaSafety and we offer the industry's most comprehensive driver monitoring software. Our mission is promoting safer communities by reducing risk through data insights. Companies trust SambaSafety to keep their employees safe on the roads, price and reduce risk, help protect their brand, their bottom line, and our global community.
We've built an inclusive, supportive, and exceptional culture where every employee is empowered in their role. Don't take our word for it; we've been recognized as a Top Workplace by The Denver Post, Albuquerque Journal, Sacramento Bee, and Built In Colorado. And our employees rate SambaSafety as top-notch, with a rock solid Top Rating on Glassdoor.
What you'll do:
The position will handle inbound calls from end users about our proprietary software and web based products, and will be responsible for diagnosing and solving PC, communication, and software related issues over the phone. Customer service and communication skills are essential for supporting both technical and non-technical users. In addition Microsoft Office expertise is a plus.
Job Duties:

• Answer incoming end user calls from customer base by troubleshooting system related errors and providing set-up support and training for all company related products (70%)
• Respond to customer related question via email (10%)
• Outbound customer contact for service and support (10%)
• Other assignments as necessary in support of the department and the customers (10%)

Required Skills:

• Two year technical degree or equivalent work related experience required
• Knowledge of Microsoft Office applications
• Proficient in use of email and internet
• Good numeracy skills
• Keyboard skills must be able to type 35 wpm
• Knowledge of office management systems and procedures
• Knowledge of administrative procedures
• High school diploma or equivalent
• Bilingual is a plus

Benefits and Perks:

• Flexible and generous Paid Time Off and Paid Volunteer Days
• 401k Employer Match
• Generous Healthcare Benefits
• Up to 12 weeks paid time off for maternity leave based on tenure
• Wellness & Tuition Reimbursement
• Flexible Work Arrangements
• Lots of SambaSafety swag & SambaSafety Events

Our team of talented and committed safety professionals is exceptional. At SambaSafety we strive to foster an inclusive culture that supports, encourages and celebrates a wide array of diversity. We are committed to create a space where all employees can show up as their authentic selves every day, and we work to advance employee equality, diversity and inclusion.
SambaSafety provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, and expression or genetics.
Come join us to find out for yourself what all the excitement is about!