Degreed is the upskilling platform that fuels growth and innovation through lifelong learning. We bring together everything you need to learn and advance—LMSs, courses, videos, articles, projects, and real-world skill insights—and match you with opportunities that align with your skills, role, and goals.
For businesses, Degreed helps build a culture of learning that attracts, develops, and retains top talent—driving both individual and company success.
We believe learning is the key to unlocking opportunities. Our mission is to discover, empower, and celebrate the next generation of global expertise.
Join us in shaping the future of learning and workforce development.
At Degreed, we believe in creating exceptional client experiences that drive learning and skill recognition to the next level. As an Escalation Engineer on our Client Experience team, you will play a vital role in ensuring our clients succeed with our innovative platform. Your expertise will help resolve complex technical challenges while empowering our clients to maximize the value of our cutting-edge solutions.
In this role, you’ll act as a trusted partner to our clients, providing technical support, solving pressing issues, and transforming roadblocks into opportunities for growth. Whether troubleshooting SSO configurations, orchestrating integrations, or diving deep into technical systems, you’ll be at the heart of ensuring our platform meets client needs.
Working in a collaborative, fast-paced environment, you’ll not only address critical client challenges but also build automations and tools that enhance internal workflows. This role is perfect for someone who thrives on technical problem-solving, values strong client relationships, and is eager to make a tangible impact on client success and product evolution.
Key Skills
- Proficiency in SQL Server, TSQL, and familiarity with technologies such as SSO/SAML 2.0, OpenID Connect, OAuth, APIs, Elasticsearch, webhooks, CSV, JSON, and XML.
- Advanced troubleshooting and debugging skills to resolve issues related to SSO, FTP, integrations, APIs, and web application functionality.
- Excellent communication skills for clearly explaining technical concepts to both technical and non-technical stakeholders.
- Experience with programming or scripting languages such as PowerShell, Python, NodeJS, or low-code platforms like Retool (preferred).
- Client-first mindset with strong relationship management skills, demonstrating empathy, responsiveness, and active listening.
- Strong organizational and detail-oriented approach, with the ability to work autonomously in a dynamic environment.
- Enthusiasm for continuous learning, tackling new challenges, and adopting new technologies.
- Hands-on experience with browser development tools, tracing tools, and analyzing log files.
Key Responsibilities
- Configure, maintain, and troubleshoot IAM applications using protocols such as SAML and OAuth 2.0.
- Collaborate closely with the Client Experience and Solutions Engineering teams to address client needs, while developing in-depth product and architecture knowledge alongside the Product and Engineering teams.
- Set up and manage client and content provider SSO configurations, security certificates, encryption/signing configurations, and OAuth clients.
- Support the setup and maintenance of FTP accounts, content integrations, and platform configurations for clients.
- Investigate, troubleshoot, debug, and resolve clients’ most challenging technical issues using your deep platform knowledge.
- Triage and resolve data issues and create detailed reports using SQL queries and stored procedures.
- Develop automation scripts for troubleshooting and process improvement using TSQL, PowerShell, or other scripting languages.
- Participate in client and provider calls to discuss technical solutions, troubleshoot system integration challenges, and offer expert guidance.
- Automate workflows and improve efficiency using low-code platforms like Retool.
Candidate must be based in Bengaluru, India.
We take care of our people with a comprehensive benefits package designed to support your well-being, growth, and success.
View the full details here: https://px.sequoia.com/globalcompanybenefits
At Degreed, We Value
🌍 Diversity & Inclusion – We celebrate diverse perspectives and backgrounds, fostering an inclusive environment where everyone can thrive and contribute.
📈 Growth Mindset – Learning is at the heart of what we do. We empower our employees to continuously develop their skills and grow their careers in alignment with their unique strengths and aspirations.
🤝 Collaboration – The best ideas come from working together. We cultivate a culture of open communication, teamwork, and shared success.
By joining Degreed, you’ll be part of a community that values learning, collaboration, and meaningful impact. If you’re passionate about driving change through upskilling and workforce transformation, we encourage you to apply and contribute to our mission.
Work Environment & Physical Demands
Degreed offers flexible work arrangements tailored to each role. Some positions are fully remote, while others follow a hybrid model for employees near an office. Please check the job details for role-specific requirements.
For remote and hybrid roles, you’ll collaborate virtually using tools like Zoom and Slack. This role may require prolonged computer use and stationary work, with the ability to interpret written and verbal communication effectively.
We are committed to creating an inclusive and adaptable work environment that enables every team member to thrive and do their best work.
Additional Information
Degreed is an equal opportunity employer committed to fostering a workplace free from discrimination and harassment. We do not discriminate based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all aspects of employment, including recruitment, hiring, career development, compensation, and training.
💡 Accessibility & Accommodations
We are dedicated to full inclusion and will provide reasonable accommodations for applicants with disabilities throughout the hiring process. If you need assistance, please let us know.
🔍 Fair Hiring Practices
In compliance with the San Francisco Fair Chance Ordinance, we consider qualified applicants with arrest and conviction records.
📄 E-Verify Participation
Degreed participates in the E-Verify employment verification program.
Global Data Privacy Notice for Job Candidates & Applicants
If you are applying from certain locations, your data may be processed in accordance with regulations such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
For more details on how we process applicant data, please review our Global Data Privacy Notice for:
https://explore.degreed.com/privacy/
https://degreed.zendesk.com/hc/en-us/articles/4409131149458-General-Data-Protection-Regulation-GDPR-Degreed-Update
By submitting your application, you acknowledge and agree to our use and processing of your data in compliance with applicable laws.
Fraudulent Recruitment Warning 🚨
Beware of fraudulent recruitment scams using the Degreed name. Scammers may impersonate our company, website, or hiring team.
⚠️ Degreed will never:
❌ Conduct recruitment via WhatsApp, Telegram, or direct-messaging platforms.
❌ Request sensitive personal or financial information in unsolicited communications.
❌ Offer jobs requiring upfront payments or promising unrealistic returns.
✅ Official Degreed communications will always come from a @degreed.com email address or phone number during the hiring process.
If you encounter suspicious activity, please report it immediately. Stay vigilant and protect yourself from fraud.
Top Skills
What We Do
Degreed is the upskilling platform that connects learning to opportunities. We integrate everything people use to learn and build their careers — skill insights, LMSs, courses, videos, articles and projects — and match everyone to growth opportunities that fit their unique skills, roles, and goals. To learn even more, head over to http://degreed.com
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