Enterprise Technology Desktop Support Engineer

ABOUT FANDUEL

FanDuel Group is the premier mobile gaming company in the United States. FanDuel Group consists of a portfolio of leading brands across mobile wagering including, America’s #1 Sportsbook FanDuel Sportsbook, its leading iGaming platform FanDuel Casino, the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing and its daily fantasy sports product.

In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states and Puerto Rico with approximately 17 million customers and 31 retail locations.

The company is based in New York with offices in Los Angeles, Atlanta and Jersey City, as well as in Canada, Scotland, Ireland, Portugal, Romania and Australia.

FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

THE ROSTER
At FanDuel, we give fans a new and innovative way to interact with their favorite games, sports and teams. We’re dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does “winning” look like at FanDuel? It’s recognition for your hard-earned results, a culture that brings out your best work—and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From creatives professionals to cutting edge technology innovators, FanDuel offers a wide range of career opportunities, best in class benefits, and the tools to explore and grow into your best selves. At FanDuel, our principle of “We Are One Team” runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful.

THE POSITION
Our roster has an opening with your name on it

The Enterprise IT Support Engineer will be involved in network engineering and troubleshooting, project management, mentorship of new team members, data cabling, systems administration in a variety of software and hardware environments, telecom administration, root cause analysis in problem solving, and assistance in managing the daily activities of the department.

THE GAME PLAN
Everyone on our team has a part to play

• Maintain and monitor core servers and services.
• Participate in the development, implementation and administration of processes and procedures to ensure the reliability, recoverability, and optimum performance of laptops and local services.
• Provide technical expertise and hands-on support of end user infrastructure (hardware, software/OS) including but not limited to Mac and PC laptops, AV equipment, and other office technical equipment.
• Provide executive support for senior/C-Level leadership.
• Manage internal IT projects and projects involving other stakeholders.
• Hardware procurement and asset management.
• Creating and maintaining technical documentation.
• Manage AV systems during large company webinar events.
• Maintain IT ticketing system and standards.
  

THE STATS
What we're looking for in our next teammate

• 1 year experience in a user or customer facing role. Experience in a tech support role preferred.
• Strong knowledge of enterprise applications, tools and operating systems.
• Strong technical knowledge in providing 24/7 support.
• Experience in streamlining user device support functions.
• Working knowledge of IT and engineering technologies and operations.
• Strong analysis capabilities and skills in structured problem solving.
• Strong program and service delivery skills.
• Deep sense of urgency and ability to identify and achieve quick wins.
• Ability to quickly learn new subject matter areas, assess operational maturity, establish KPI’s and metrics and drive towards operational maturity.
• Ability to work on site up to 5 days per week
• Experience with:
  • JAMF - For managing Apple Devices
  • Apple Business Manager - For enrolling Apple Devices
  • Intune - For Managing Windows and Androids
  • JIRA- Ticketing System
  • Slack and Zoom: Video Conferencing and communication
  • Experiencing in supporting events
  • Providing white glove services
  • Microsoft O365
  • PowerShell, Bash, Terminal - For scripting purposes
    

PLAYER BENEFITS
We treat our team right

From our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give. Competitive compensation is just the beginning. As part of our team, you can expect:

• An exciting and fun environment committed to driving real growth
• Opportunities to build really cool products that fans love
• Career and professional development resources to help you refine your game plan for owning and driving your career and development
• Be well, save well and live well - with FanDuel Total Rewards your benefits are one highlight reel after another
  

FanDuel is an equal opportunities employer and we believe, as one of our principal states, “We Are One Team!”  We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, Veteran status, or another other characteristic protected by state, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included.  We want our team to include diverse individuals because diversity of thought, diversity of perspectives, and diversity of experiences leads to better performance.  Having a diverse and inclusive workforce is a core value that we believe makes FanDuel stronger and more competitive as One Team!

The applicable hourly range for this position is $25.00-$34.38, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws.

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