Enterprise Feed Manager

BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been  recognized numerous times  for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

About Feedonomics

Ever wonder how products appear on Amazon or how Google knows what’s in stock nearby? That’s Feedonomics behind the scenes.

As a BigCommerce brand, Feedonomics is a leading product feed management platform that helps brands, retailers, and agencies list and optimize products across top ecommerce channels worldwide. We manage everything from onboarding to ongoing feed optimization, enabling our clients to scale faster with less effort.

Since 2014, Feedonomics has earned a strong reputation for our full-service model, people-first culture, and powerful technology—all rooted in a commitment to excellence.

We are seeking an Enterprise Feed Manager to oversee the technical and strategic management of 15-20 enterprise clients, ensuring seamless onboarding, ongoing technical account support, and continuous growth. This role is responsible for managing end-to-end onboarding implementations, ongoing data feed management support, and providing strategic channel recommendations to maximize eCommerce success.

The ideal candidate will have a strong technical background in data feed management, digital marketing experience, and eCommerce platforms, coupled with project management and client relationship management expertise. They will collaborate cross-functionally with internal teams to oversee onboarding workflows, troubleshoot technical challenges, and deliver on our value proposition.

What You'll Do:

• Serve as the primary point of contact for clients, ensuring accurate and timely responses.

• Facilitate monthly virtual client meetings on a monthly basis.

• Cross-collaborate with Sales on strategic business reviews 

• Set and manage client expectations while proactively addressing potential issues.

• Maintain strong client relationships to foster long-term partnerships.

• Oversee multi-client communications and delegate tasks to appropriate support teams.

• Track and document client technical data feed requirements and account details.

• Provide regular reports on account status, special projects, and key deliverables.

• Keep leadership informed of client escalations and major account developments.

• Configure and map attributes from delimited files, XML files, custom scripts, and API integrations.

• Assess data quality, resolve discrepancies, and optimize product feeds for various eCommerce channels.

• Install, troubleshoot, and maintain Feedonomics platform integrations to ensure seamless data imports.

• Work with Product and Development teams to report platform enhancements and address technical challenges.

• Follow and enforce best practices for product feed optimization, filtering, and export setup.

• Ensure accuracy in feeds by conducting quality reviews before submission.

• Manage and prioritize tasks, including support queues, emails, and client requests.

• Maintain and document account processes, best practices, and platform-specific requirements.

• Collaborate with eCommerce partners and affiliate networks to clarify feed requirements.

Who You Are:

• 3+ years of experience with feed account management 

• 3 + years digital marketing/e-commerce performance

• 3 + years project management experience

• 3 + years experience in a client-facing support role

• Demonstrable ability to multi-task and adhere to deadlines

• Well-organized with a customer-oriented approach

• Excellent written and verbal communication skills

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(Pay Transparency Range: $54,000-$80,000)

Diversity, Equity, and Inclusion at BigCommerce

Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.
Learn more about the BigCommerce team, culture and benefits at  https://careers.bigcommerce.com .

Protect Yourself Against Hiring Scams: Our Corporate Disclaimer 

BigCommerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.
Be advised:
BigCommerce does not offer jobs to individuals who do not go through our formal hiring process.
BigCommerce will never:

• require payment of recruitment fees from candidates;
• request personally identifiable information through unsanctioned websites or applications;
• attempt to solicit money from you as part of the hiring process or as part of an employment offer;
• solicit money to complete visa requirements as part of a job offer.

If you receive unsolicited offers of employment from BigCommerce, we urge you to be extremely cautious and avoid engaging or responding.