Enterprise Account Manager, Partner Success

• Develop and prioritize a portfolio contact strategy 

• Build and manage relationships based on trust and aligned goals to influence partner growth 

• Establish performance goals in conjunction with partners, develop action plan, secure commitment, drive achievement to goals, and track success 

• Communicate daily with a portfolio of high-level customers and function as their primary point of contact for account optimization 

• Grow Vrbo market share by improving partner competitiveness

• Continuously analyze and prioritize your pipeline, outbound activity, and adjust if needed to find ways to optimize your portfolio management strategy

• Manage listing retention and drive Partner participation expansion within high demand and compression periods to satisfy travelers’ needs

• Deliver high quality consultations at scale to achieve and exceed quarterly KPI targets as set by leadership 

• Provide relevant data insights and superior consulting services to partners (revenue management advice, define marketplace opportunities and define best practices); Establish credibility and relevance with partners by delivering trends, data, and market insights in an easy-to-understand manner to inform Partner recommendations

• Drive content, rate, availability accuracy and competitiveness on the Vrbo sites to maximize booking conversion

• Educate partners on the self-service features available on Vrbo

• Keep abreast of key demand/supply indicators, economic data, trends, and competitive information within the designated strategic market of your customers at local, national, and global levels

• Gather feedback from partners regarding product enhancements and processes to drive Partner efficiencies and increase revenue; Communicate feedback internally to help drive continuous improvement

• Create and deliver presentations to Partners and Peers 

• Attend industry events, visit partners, and present opportunities and insights to improve and grow their business 

• Provide ongoing input to Senior Management in developing effective and scalable solutions to improve process efficiencies 

Experience and qualifications: 

• Bachelor’s Degree in related field; or equivalent related professional experience 

• 3+ years of experience in customer success or account management 

• B2B, ecommerce or software consulting sales experience preferred

• Knowledge of the vacation rental industry is a plus

• Proficient in Microsoft Office 

• Knowledge of Salesforce or other CRM systems and Tableau 

• Exceptional Account Management: You prioritize and understand partners and customize engagement approaches; you can diffuse difficult, high-pressure, or contentious situations quickly; willing and able to have direct and frank conversations with partners; you build rapport with Leadership Team and across Vrbo 

• Commercial Acumen: You understand how many facets of the VR industry and how each may impact the business

• You prioritize and manage tasks with minimal assistance and direction; you meet all team commitments and goals and demonstrate willingness and capability to take on additional tasks 

• Strategic thinking and planning: you have a curious nature to understand partner needs to align opportunities and create “win-win” situations that bring value for both Vrbo, Partners and Travelers; you are bias-to-action by actively engaging and following up with stakeholders until issues are resolved; you represent partner perspectives at Vrbo 

• Executive Presence: You effectively communicate with C-level partners with professionalism and confidence that influences business decisions  

• Data Driven Business Acumen: you use software, data, and tools to conduct analysis and derive insights; you translate data and insights into actionable improvements or growth opportunities and customize analysis and explanation of insights for each partner 

• Continuous Improvement and Agility: you are willing to learn and adopt agile principles; you look for improvement and feedback; you embrace changes and maintain work effectiveness even with changes in tasks and priorities 

• Internal Collaboration: you work well with cross-functional teams and use and build internal network 

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