Engineering Manager

Attentive® is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate.

With a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, Attentive ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries. To learn more or request a demo, visit www.attentive.com or follow us on LinkedIn, X (formerly Twitter), or Instagram.

Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!

About the Attentive Team

Have you ever received text message marketing from your favorite brand with an incredible offer? Did you know that effective text message marketing is by far the highest ROI marketing channel? And did you know that customers are increasingly preferring to interact with brands through text? That is what we do at Attentive. We help the world’s largest brands interact with their clients at the right time and with the right message. Our platform powers more than 400 million messages per day, approaching 100 billion per year.

We’re building big things! Check out our tech blog here: https://tech.attentive.com/

Who we are

Our engineering department consists of 200+ people across multiple teams, including application development, infrastructure, data platform, machine learning, and security. We believe our company will win in the long run through product innovation. To get there, we obsess over iteratively delivering customer value through rapid prototyping and data-driven decision-making. 

As an Engineering Manager in the Expand Core Channels pillar, you will lead a team of engineers focused on creating a cohesive and optimized messaging experience for our customers. Your team will drive core investments in SMS, MMS, and Email while exploring and implementing solutions in emerging channels like RBM and Push. This role requires a blend of technical expertise, strong leadership skills, and a customer-focused mindset to ensure we deliver innovative and high-performing products across all channels where subscribers engage. You'll work cross-functionally with product, design, and other engineering teams to scale and enhance our messaging capabilities, shaping the future of subscriber communication.

What you'll accomplish

• Lead a team to build new cutting-edge AI-driven products in our New York officeEmpathize with the end-user, and partner with our product and design teams to build world-class products
• Understand the technology in your domain, and dive deep to drive foundational improvements
• Balance and prioritize multiple projects, ensuring timely and predictable delivery while maintaining a high standard of quality
• Partner with teams such as generative AI, ML, data platform, and others to build a strong underlying product platform
• Lead change management and adoption of new technologies across teams within Attentive

Your expertise

• You have a significant history of building great user-facing software in a fast-paced environment
• You have strong technical experience, and are able to understand the full stack of software development from top to bottom
• Experience managing and coaching 3+ direct reports for growth and success in a fast paced environment
• You have a strong commitment to software quality, with a history of building reliable, high-uptime systems that meet and exceed performance expectations.
• You excel at translating business needs into well-defined projects, taking a hands-on approach to solution design, implementation, and execution.
• You thrive in a collaborative environment, working effectively with cross-functional teams to align technical solutions with business goals and ensure cohesive execution.
• You have an inherent curiosity and analytic follow-through; you can’t help but ask “why?” and love using data and logic to explore potential solutions

Our scale

• 8,000 brands powered by Attentive sent over 2.2 billion text messages over Cyber Week 2023 (Black Friday/Cyber Monday) representing a growth of 31% from 2022
• We sent 32 billion SMS messages in 2023, up 32% YoY. That’s an average of 87 million per day
• Our production cluster contains over 18,000 containers which serve 200+ services
• Our streaming services process over 80 billion events per month

What we use

• We use a wide variety of technology and we’re always looking for the best solutions to solve hard problems
• Our backend is Java / Spring Boot microservices, built with Gradle, coupled with things like DynamoDB, Pulsar, AirFlow, Postgres, Planetscale, and Redis, hosted via AWS
• Our frontend is built with React and TypeScript, and uses best practices like GraphQL, Storybook, Radix UI, Vite, esbuild, and Playwright

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

- The US base salary range for this full-time position is $214,400 - $285,000 annually + equity + benefits

- Our salary ranges are determined by role, level and location

#LI-SK1

Attentive Company Values

Default to Action - Move swiftly and with purpose

Be One Unstoppable Team - Rally as each other’s champions

Champion the Customer - Our success is defined by our customers' success

Act Like an Owner - Take responsibility for Attentive’s success

Learn more about AWAKE, Attentive’s collective of employee resource groups.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.