The Engineering Manager oversees a team of engineers and is responsible for providing technical expertise and support during the release, hyper care and post go-live process. He/she shall collaborate with the Professional Services / Solutions Engineering team to understand customer needs and offer tailored technical solutions that address those needs. This role involves team management, technical knowledge, and excellent communication skills.
Role:
- Team Leadership: Manage and lead a team of engineers, providing guidance, mentorship, and coaching to ensure their success in supporting the efforts.
- Collaboration: Work closely with the Professional Services and Solutions Engineering team to understand customer requirements, business objectives, and pain points. Collaborate in the development of effective triage strategies and solutions.
- Technical Expertise: Maintain a deep understanding of the organization's products, services, and solutions. Keep up-to-date with industry trends and competitive offerings.
- Solution Development: Lead the creation of tailored technical solutions and proposals that meet customer needs. This may include product demonstrations, proof of concept development, and technical presentations.
- Customer Engagement: Interact directly with customers to address technical questions, concerns, and objections, building trust and confidence in the proposed solutions.
- Resource Management: Allocate solution engineers to opportunities based on their expertise and availability. Ensure the team's workload is balanced and aligned with business priorities.
- Training and Development: Continuously develop the skills and knowledge of engineers through training, workshops, and certifications.
- Documentation: Maintain accurate and up-to-date technical documentation, including solution descriptions, product information, and best practices.
- Performance Evaluation: Define and track key performance indicators (KPIs) to measure the team's success and identify areas for improvement.
- Process Improvement: Identify opportunities for process enhancements in the engineering workflow to increase efficiency and effectiveness.
Qualifications:
- Bachelor's degree in a relevant technical field (e.g., engineering, computer science).
- Should have 14+ years of experience in to Engineering, stakeholder management and team management.
- Technical Skills : .NET, C#, ASP.NET, Knowledge of Azure and related PaaS services.
- Proven experience in solution engineering, pre-sales, or a similar technical development/ support role.
- Demonstrated leadership and management skills, with the ability to motivate and lead a team.
- Strong technical knowledge and understanding of the organization's products and services.
- Excellent communication, presentation, and interpersonal skills.
- Ability to collaborate effectively with product, and technical teams.
- Problem-solving and decision-making abilities.
- Good to have: Technical exposure on / Knowledge of SAP(Ariba, ECC, S/4 HANA etc.) , SFDC, MSCRM
Top Skills
What We Do
With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Today, the world’s most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 10 million+ contracts worth more than $1 trillion, in 40+ languages and 90+ countries.
