Engineering Manager, DevOps

Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us reshape the landscape of customer experience—where every interaction becomes an opportunity, and every insight drives meaningful change.

Introducing Calabrio- The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers, we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed.

We are seeking a Software Development Manager to join our growing DevOps Team. In this role, you will play a key part in shaping the next generation of the Calabrio ONE suite of products, directly impacting the success of our Cloud platform. You will lead a team of talented engineers, oversee development processes, and ensure the delivery of high-quality software solutions.

What You’ll Be Doing (Key Responsibilities):

• Lead and manage a cross-functional team of software, DevOps, test, and quality assurance engineers, ensuring a strong focus on quality, best practices, and time-to-market.
• Provide technical and strategic leadership throughout the software development lifecycle.
• Foster collaboration with product, support, and other business units in a high-performing Agile environment.
• Mentor and develop team members by setting meaningful goals, providing regular performance feedback, and encouraging a growth mindset.
• Oversee team contributions to product requirements, acceptance criteria, and business impact.
• Build and maintain relationships with third-party vendors, partners, and customers.

Success Criteria:

• Effective leadership of a high-performing development team that delivers scalable, high-quality software solutions.
• Ability to attract, retain, and coach top talent in software development.
• Smooth execution of Agile development practices, with timely and high-impact product releases.
• Strong collaboration with cross-functional teams to drive product innovation and customer satisfaction.

• B.S. in Computer Science or equivalent experience.
• 8+ years of relevant software development experience.
• 3+ years of experience managing a software development team.
• Proven experience building scalable cloud-hosted/-native SaaS solutions using iterative development practices.
• Strong leadership skills with the ability to motivate, set goals, and manage team performance.
• Ability to remain calm and effective in high-pressure situations, such as escalations and customer calls.
• Experience managing multiple workstreams and collaborating across business units.
• Preference for experience with enterprise Java development and modern DevOps tools.

You've learned about what you'll be doing, here's what benefits you'll be getting when you join Calabrio: 

• Global team recognized for their passion for innovation. 

• Innovative product culture and project exposure. 

• Training and development from industry-leading experts. 

• Cutting edge benefit programs that include: 401(k) & matching; Medical, Dental, Vision Insurance; Disability & Life Insurance; Flextime Off, Paid Holidays, & Parental Leave; Tuition Reimbursement. 

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent  

What we value most…workplace diversity and ensuring an environment of mutual respect.  We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity.  Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements).  As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work! 

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. ​ Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 9 years in a row, a 2022 certified Great Place to Work UK, named one of BC’s Top Employers for 2023, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.   

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.  

We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing . An applicant requesting an accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information. 

Ready for Exponential Career Opportunities? Apply now