Engineer, Field Services

The Field Service Engineer  will be responsible for full cycle product support for our Scientific Instrument equipment(SI) and Purification Systems. This includes responsibility for product start-up and commissioning, customer training, technical support and repairs and troubleshooting as well as set up. Other work would include conducting preventative maintenance service calls in the field while maintaining strong relationships with our clients. The FSE will regularly require assistance from more senior staff in order to meet position objectives. 

Primary Responsibilities and Duties: 

• Delivers customer service support and assistance to troubleshoot, repair and upgrade equipment during field visits. Service is also provided via phone or email as applicable.  

• Travel to customer's facilities as required (primarily domestic travel).  

• Provide customer training on Entegris SI equipment and gas purification products.  

• Promote and execute Preventative Maintenance Agreements.  

• Troubleshoot electro-mechanical systems by reading schematics, piping and instrumentation diagrams and any technical documentation necessary to perform electrical or mechanical repairs.  

• The ability to perform safe work during close inspection of potentially dangerous products (electrical wiring, hot surfaces, chemical and gas leaks, pressurized systems) is a must.   

• Provide support to global and domestic FSE (Field Service Engineer/Technician) peers. 

• Maintain proper documentation for all on-site field service support calls and any critical equipment information gathered via phone/email. 

• Provide parts/labor requirements to local CSR (Customer Service Representative) for customer quote generation. 

• Create reports as required. 

• Provide detailed verbal and written feedback to Engineering, Quality and other departments as necessary. 

• Travel to domestic sites in support of routine work on site (PM, commissioning) for less complex product lines.  

Traits/qualifications we believe make a strong candidate:  

• Technical, engineering or scientific degree or equivalent field service experience required 

• FSE position: Field Service Experience.  

• The ability to understand and take full responsibility for technical issues, after progressing through factory training, is required. 

• The ability to work both independently and as a team is required while communicating effectively to both internal and external customers. 

• Understanding of electronic, chemical engineering and mechanical systems required 

• Strong computer and communication skills.  Ability to problem solve independently while out on field 

• Semiconductor industry experience a plus 

• Experience with product start-ups, repairs, upgrades, training, technical support and preventative maintenance a plus 

• Valid Passport required (to travel at various sites out of the Korea), and valid driver’s license   

Your success will be measured by: 

• Achieving the best possible outcome with integrity and collaborative leadership and building a cohesive team  

• Taking responsibility for self and team and delivering to commitments.  Focusing on team success and assuming accountability for team results  

• Effectively utilizing a range of tools and resources to get things done and being open to trying new methods  

• Creating new solutions and inspiring others.    

• Establishing a track record of success  

• Executing consistently and finding ways to add new value  

• Your ability to adapt to change and work under pressure while maintaining your safety, quality and efficiency 

• Entegris is a values-driven culture and our employees rally around our core PACE values (People, Accountability, Creativity and Excellence). In this position our expectation if for you to collaborate with People, maintain Accountability of yourself and your tasks and a dedication to Excellence in your performance.