Endpoint Support Engineer (APAC)

We are excited that you’ve taken the time to explore our business and potentially join us on this incredible journey. We are already the leader in the Insider Risk Management, but our story doesn’t stop there. We have serious growth plans and that means serious growth opportunities for everyone in our team, whether you’re looking to develop into a management position or establish yourself as an industry expert – we are here to support you.
DTEX Systems helps hundreds of organizations worldwide better understand their workforce, protect their data, and make human-centric operational investments. At DTEX, our philosophy towards our business is the same as our philosophy towards technology: people come first. Our future depends on bright, energetic, talented people who share a passion for building the next generation of user behavior intelligence. We invite you to bring your talent to DTEX and help create our future, expanding our reach and influence worldwide. Learn more about DTEX Systems’ mission to proactively protect global organizations from insider threats at www.dtexsystems.com; LinkedIn DTEX Systems: Overview | LinkedIn
Why you should choose DTEX as your next career:

• Opportunity to be part of a disruptive high growth success story.
• DTEX is a great place to work because of its mission-oriented culture and passion for protecting customers.
• We offer exciting growth opportunities and an excellent platform for individuals to contribute to thought leadership as experts in their field.
• We are uniquely positioned to solve highly relevant and complex risks and challenges associated with insider risk.
• Opportunity to be part of a business that’s passionate about creating first-of-a-kind solutions.
• Best in class benefits

Role Description
The successful Endpoint Support Engineer candidate will have a very strong technical foundation enhanced by a clear devotion to serving and satisfying customers. This position is a core member of the world-wide Customer Success Technical Support Organization, which is tasked with customer delivery, including triage and support of customer cases. The Endpoint Support Engineer focuses mainly on issues related to interoperability with other security solutions on endpoints. Team members also work closely with each other and cross-functionally.
What You Will Do:

• Excel at working directly with customers to plan, implement, and deploy on production deployments.
• Use a systematic approach to proficiently troubleshoot, identify problems, and resolve technical issues requiring understanding of Windows, macOS and Linux endpoints, including kernel level understanding on Windows.
• Conduct basic training of the DTEX UI, including end-user and admin features as appropriate, to customers.
• Duplicate issues (individually or with QA) to identify bugs, interoperability issues, feature enhancements, and workarounds.
• Work well individually, as well as in teams that may include members from Sales and Engineering, in addition to Customer Success colleagues.
• Maintain test environment to stay up to date with the new product features and to validate procedures prior to use on customer systems.
• Experience working with or in large, complex enterprise, financial or government environments.
• Experience in security, operations, project or account management, system administration.
• We require in person interview and onsite presence during onboarding 

Qualifications:

• 3+ years of experience in a technical, customer-facing, problem-solving role.
• 2+ years as an L2 Technical Support Engineer or Endpoint Administrator
• Strong Windows knowledge, including networking, performance, and security domains.
• Knowledge of macOS and Linux OS distributions including RHEL, CentOS, Alma Linux and others as required.
• Excellent time management skills and strong sense of urgency.
• Deep understanding of Windows desktop and server environments, including administration and endpoint application troubleshooting techniques.
• Knowledge of deployment tools including InTune, SCCM, Group Policy, JAMF and others.
• Excellent communication (written and verbal) skills, both internally and externally.
• Security domain knowledge
• BS / MS Computer Science or related engineering discipline
• Technical support experience strongly preferred.
• Experience working indifferent server environments, e.g. virtual machines, AWS environment, physical servers

DTEX Systems is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, religion, sex, national origin, age, disability, or genetics.