End User & Technical Support Specialist

HelpDesk IT Support Specialist (Junior/Intermediate)

About us:

Founded on the dream and insight of three sports journalists in 1945, Sisal was the first Italian company to operate in the gaming and betting industry as a government licensee.  

As of August 4, 2022, Sisal is part of Flutter Entertainment plc, the world's largest online sports betting and iGaming operator, with a portfolio of globally recognized brands listed on the London and New York stock exchanges.

The company’s commitment to building a more responsible future rests on a sustainability strategy with long-term objectives to affirm Sisal as a leader in Responsible Gaming, an innovative and sustainable company, and an exemplary work environment. 

We are in search of a dynamic Help Desk Specialist | End User & Technical Support Specialist to augment our IT team, providing exemplary technical support and service to both internal and external colleagues.

What you’ll do:

• You will efficiently resolve trouble tickets via phone and chat in both Italian and English.

• You will process IMAC requests utilizing IT Service Management tools.

• You will administer user accounts and manage licensing operations using the Microsoft 365 Suite for both on-premises and cloud environments.

• You will configure and administer devices using Microsoft Endpoint Configuration Manager (MECM/SCCM) for Windows and Microsoft Intune for Windows (co-managed), macOS, Android, and iOS operating systems.

• You will implement OS, applications, configurations, and policies deployment across multiple devices using MECM/SCCM for Windows and Microsoft Intune for co-managed Windows Devices and other supported OSs.

Who you are:

• You possess a high school diploma or equivalent; an associate's degree or technical certification in a related field is a plus.

• You have a minimum of 1 years of experience as a Help Desk or in a similar role.

• Experience with device configuration and user administration through Microsoft 365 Suite, SCCM/MECM, and Microsoft Intune is preferred.

• You can provide remote support with a focus on high levels of service quality.

• You are flexible to work in rotating shifts and adapt to varying schedules.

• Fluency in Italian and English is essential.

• You are familiar with team working and available for quick transfers;

**Work Schedule**

• Monday to Friday, 08:00 - 20:00; Saturday, Sunday, and holidays, 09:00 - 18:00, on a rotating shift basis. Most weekends are free every month.

Preferably, you also have:

• Experience working as an IT help desk technician or in a similar customer support role

• Passion for problem-solving and customer service

• Tech savvy, with experience working in a tech-related field

• Ability to diagnose and resolve a variety of technical issues

• Team-oriented mindset with an openness to constructive feedback

• Eagerness to learn new technologies and systems

What we offer you/you can expect from us:

• Permanent contract​; 

• ​​Hybrid work​;

• An inclusive place to work;

• Company-Owned Devices: laptop and business mobile phone; 

• Meal Allowance; 

• Supplemental Health Insurance. 

• Pension Fund.

Looking for a role that can support your learning and career goals:

• Psychological well-being: online meditation courses, medical online service, counseling service thanks to the support of certified psychologists and coaches; 

• Continuous learning for soft and hard skills (es. learning platform; managerial learning to be fully exploited thanks to Flexi Learning, which allows you to dedicate at least 4 hours per month for your professional growth);

• Support for parents, children and financial aid for mothers; 

• Volunteering during your working hours. 

Equal Opportunity  

Sisal is an Equal Opportunity Employer. Diversity and Inclusion are fundamental values for us. We welcome any candidate without distinction of sex, age, culture, religion, ethnicity, sexual orientation, gender identity and expression. 

Location: Tirana, Albania