IT Support - II Level Specialist

Posted 10 Days Ago
Be an Early Applicant
Tirana
Junior
Gaming • News + Entertainment
The Role
The IT Support - II Level Specialist will provide technical support and handle Level II issues. Key responsibilities include assisting users with remote connection programs and having basic SQL knowledge, as well as structured networking expertise. Previous experience of at least 6 months to 1 year is required.
Summary Generated by Built In

About us:
Founded on the dream and insight of three sports journalists in 1945, Sisal was the first Italian company to operate in the gaming and betting industry as a government licensee.
As of August 4, 2022, Sisal is part of Flutter Entertainment plc, the world’s largest online sports betting and gaming operator, with a portfolio of globally recognized brands and listed on the London and New York stock exchanges.
The company’s commitment to building a more responsible future rests on a sustainability strategy with long-term objectives to affirm Sisal as a leader in Responsible Gaming, an innovative and sustainable company and an exemplary work environment.
What you’ll do:

  • Knowledge of remote connection programs such as "putty";

  • Previous experience in Level II support of at least 6 months / 1 year;

  • Provide technical support;

  • Basic knowledge of SQL;

  • Structured networking knowledge.
     

Who you are:

  • Bachelor degree in Informatic;

  • Good command italian language;

  • Predisposition to problem solving;

  • Aptitude for team work;

  • Initiative, adaptability and flexibility;

  • Propensity to achieve results.
     

What we offer you/you can expect from us:

  • Permanent contract;

  • Hybrid working possibilities;

  • Company Devices;

  • Supplementary Private Health Insurance;

  • Pension fund.
     

Looking for a role that can support your learning and career goals:

  • Psychological well-being: online meditation courses, medical online service, and counseling service thanks to the support of certified psychologists and coaches;

  • Continuous learning for soft and hard skills (es. Learn / Platform, Training);

  • Support for parents and children and new mothers’ contributions.
    Location: Tirana, Albania

Top Skills

SQL
The Company
HQ: Milan, Lombardy
2,858 Employees
On-site Workplace

What We Do

Sisal, the first Italian company granted a state concession for gaming, was founded in 1945 thanks to the vision and intuition of three sport journalists.

Over 75 years, we have fostered a relationship of trust and credibility with stakeholders, promoting gaming design and management with an approach based on expertise, transparency and safety, guaranteeing full compliance with regulation standards.

Our development is structured around three strategic guidelines: Innovation, Internationalisation and Responsibility.

Innovation means developing skills, technologies and processes - all key factors for digital transformation. This focus on innovation has also inspired us to strengthen corporate functions that deal with technological development and online business, with a large-scale program to recruit new talent.

The internationalisation process launched in 2018 has led us to countries with great potential, including Turkey, Morocco, Spain, and continues with the selection new markets where our business can expand.

Sisal has made a real commitment to promoting a sustainable business model: protecting players through a Sustainable Gaming program certified to the highest international standards, valuing our people by supporting their professional development and implementing initiatives to improve the work-life balance, and supporting the community to generate shared value for all.

Responsible gaming is in our DNA and it holds the key to our future.

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