Enablement Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.
 

At NAVEX, we’re making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That’s a serious impact.

As the Customer Success Organization (CSO) Enablement Specialist, you will play a pivotal role in supporting CSO Operations leadership and cross functional business partners. Your multifaceted responsibilities will encompass administration of the CSO onboarding program, specialized and routine reporting, departmental communications, department-wide training initiatives, and project management. You’ll collaborate with various departments, analyze data, and ensure smooth communication within the organization. By executing on your responsibilities in a timely manner, you’ll contribute to the CSO’s effectiveness and operational excellence.

What you’ll get: 

• Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights.

• Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary.

• Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference.

• Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community.

• An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you’ll feel at home.

• Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability.

What you’ll do:

• Lead CSO onboarding program administration including new hire tracking, outreach, and training assignments

• Accurately manage Salesforce contact records and departmental organizational charts

• Develop routine reporting for routine training initiatives and various enablement projects to be shared with department leaders on a regular and timely basis

• Lead ad-hoc workshops designed to enable CSO team members

• Assist with managing ongoing administration of department intranet and related special projects

• Use instructional design and adult learning concepts to create, revise, and develop centralized CSO training to be administered via eLearning and other methods

• Work cross-functionally with stakeholders to validate learning objectives, help needs, accuracy, and incorporate feedback

• Manage the internal facing Skilljar learning portal and coordinate with our partners who manage the external facing portal

• Coordinate technical equipment, meetings, meals, refreshments, etc. as needed

• Manage projects with accuracy, transparency, and a commitment to meeting deadlines

• Identify and provide innovative ideas and solutions to streamline and improve processes

What you’ll need:

• A Bachelor’s degree and prior work-related experience or equivalent

• 2+ years of experience in an enablement or operations role, preferably supporting customer success or customer support teams

• Proficiency with Microsoft Office and PowerPoint

• Experience with Salesforce CRM, Smartsheet, Articulate 360 or Skilljar software tools a plus

• Highly effective in facilitating cross-functional and team collaboration

• Excellent organizational and time management skills with a proven ability to manage multiple projects simultaneously

• Demonstrated ability applying critical thinking skills to advance CSO Operations and our greater organization

• Excellent verbal and written communication skills and a commitment to collaborate with people across a variety of levels with diverse backgrounds

• Ability to drive results through your job competencies attention to detail, learning technology, and training development and facilitation

• Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results and instills trust

Our side of the deal: 

We believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals. 

• Every team member is required to have a career plan in place, to be reviewed with their manager after six months in our team.

• The starting pay range for this role is $28+ per hour.

• Pay progression based on your performance. 

We’re committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this. Check out NAVEX’s career page to find out more information.

We’re an equal opportunity employer, including all disability and veteran status. 

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!