Employee Relations Specialist

At Towne Park, it’s more than a job, you can make an impact.

A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

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The Employee Relations Specialist will support the Employee Relations and Compliance Manager in managing employee relations issues and ensuring compliance with labor laws and company policies. This role focuses on fostering a positive workplace culture, addressing employee concerns, and providing guidance to managers and employees on employee relations matters.

Job Details
Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The annual base pay range for this position is $75,000.00- $90,000.00.
 

Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company’s 401k retirement savings plan.

Paid Time Off: Employees accrue 0.0385 hours of PTO per hour worked up to a maximum of 136 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

Essential Functions

Key Responsibilities:

• Employee Relations:
  • Assists in managing and resolving employee relations issues in a fair and consistent manner.
  • Conducts investigations into employee complaints and grievances and recommend appropriate actions.
  • Provides guidance and support to managers on employee relations issues and best practices.
  • Fosters a positive and inclusive workplace culture that promotes employee engagement and satisfaction.
• Compliance:
  • Ensures compliance with all relevant labor laws, regulations, and company policies.
  • Assists in conducting regular audits and assessments to identify and address compliance issues.
  • Stay up to date with changes in employment laws and regulations and communicate these changes to the HR team and management.
• Policy Support:
  • Assists in the development and updating of HR policies and procedures to reflect the best current practices and legal requirements.
  • Communicates policy changes to employees and ensures understanding and adherence.
  • Provide training and support to managers and employees on policy-related matters.
• Training and Development:
  • Assists in developing and delivering training programs related to employee relations, compliance, and policy.
  • Provides coaching and mentoring to HR team members and managers on related topics.
  • Evaluates the effectiveness of training programs and make continuous improvements.
• Documentation and Reporting:
  • Maintains accurate and up-to-date records of employee relations issues and compliance activities.
  • Prepares reports and presentations on employee relations and compliance matters for senior management.
  • Ensures confidentiality and integrity of employee relations and compliance documentation.

Qualifications (What we are looking for) 

• Bachelor’s degree in human resources, business administration, related field, or equivalent experience.
• Minimum of 5 years of experience in HR, with 2 years’ employee relations and compliance.
• Strong knowledge of employment laws and regulations.
• Excellent communication, interpersonal, and conflict resolution skills.
• Ability to build strong relationships and provide exceptional support to managers and employees.

Preferred Skills:

• Experience in [industry-specific knowledge, if applicable].
• Certification in HR (e.g., SHRM-CP, PHR).

Working Conditions: Up to 30% travel, located in Corporate office, hybrid position

Leadership Qualities We Look For

• Alignment to the organization vision, team leadership and supervision, delegation of tasks and responsibilities, performance management, adaptability and resilience, conflict resolution and mediation, motivating and inspiring teams, managing diverse teams, decision-making with stakeholder input, coaching and mentoring, project and resource management, communication and feedback, crisis and change management, collaboration and cross-functional leadership, employee development and succession planning, setting and managing expectations, building and sustaining team culture

Scope          

Authority to Act:

☒    Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.

☐    Performs duties independently with minimal supervision, operating from specific and definite directions and instructions. Decisions are of a routine nature made within prescribed operating guidelines, policies and procedures. Mistakes/errors may result in work stoppage, loss of business, poor customer relations and/or damage to product, all of which can have negative financial implications for the organization.

☐    Performs duties with little direction given, operating from established directions and instructions. Decisions are made within general Town Parke policy constraints but occasionally require independent decision making.

Budget Responsibility:

☒ The employee has control over resources available only.

☐ The employee has control over a department(s) budget.

☐ The employee has authority to develop. Manage and control a department(s) budget.

☐ The employee has authority to make financial decisions on behalf of TP.

Working Conditions & Physical Demands

The working conditions and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Lifting Requirements

Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.

Working Environment

The majority of work will be performed in climate-controlled environment but may be exposed to inclement weather and varying degrees of temperatures on occasion.

Travel

Travel of up to 30% may be required.