Employee Experience Manager

At ProQuest Consulting, our people are at the heart of everything we do. We take pride in fostering a culture where our team thrives, grows, and has fun along the way.

As a Salesforce Summit Partner, we specialise in Customer Service, Field Service, and Generative AI solutions, helping mid-market and enterprise businesses transform their operations with smart technology. With a team of 50+ experts from 18 countries, we deliver impactful solutions that enhance customer experiences.

We’re also proud to be Great Place to Work certified for two consecutive years, with a 100% staff approval rating. In 2023, we were named one of the Top 2 Best Places to Work for Small Businesses in Australia, a testament to our commitment to an outstanding employee experience.

Now, we’re looking for a part-time Employee Experience Manager (3–4 days per week) to take our people and culture initiatives to the next level. In this role, you’ll work closely with the CEO and leadership team and be a key part of our Strategic Team.

If you’re a people-person with great communication skills, a bubbly personality, and a passion for HR, culture, and employee engagement, we’d love to chat!

Your Role at ProQuestPeople & HR Operations

• Own our HR system data input and reporting.
• Assist with payroll preparation.
• Gather employee feedback for quarterly review sessions.
• Manage new and renewal contract creation.
• Maintain electronic employment files and assist with immigration applications.
• Stay up to date with Fair Work Australia policies and visa processes.
• Support managers with HR-related issues and initiatives.
• Implement HR best practices and continuously improve processes.
• Run quarterly eNPS surveys and report findings to the Strategic Team.
• Manage the employee exit process and feedback loop for continuous improvement.

Recruitment & Onboarding

• Publish job ads and liaise with recruiters.
• Review candidate applications and run phone screenings.
• Organise candidate case studies and interviews.
• Manage communication through our applicant tracking system.
• Set up desks, laptops, and software accounts for new hires.
• Run induction sessions to introduce new ProQuesters to our culture and values.
• Continuously improve the onboarding experience based on feedback.

Office Management & Employee Experience

• Assist with office management and workspace organisation.
• Organise office catering, snacks, and equipment orders.
• Coordinate staff travel and travel diaries.
• Ensure the office is a fun, engaging, and welcoming environment.

Culture & Fun

• Plan monthly team-building events.
• Organise quarterly and annual employee awards.
• Regular coffee catch-ups with ProQuesters to build rapport and be their go-to HR person.
• Foster a fun, positive work environment with creative initiatives.
• Role model our ETHICS values: Excellence, Teamwork, Honesty, Innovation, Customer Centricity, and Social Impact.
• Always think outside the box to make ProQuest an even better place to work!

Why Join ProQuest?

• Part-time role (3–4 days per week) with flexibility.
• Certified Great Place to Work (100% staff approval).
• Top 2 Best Place to Work for Small Businesses in Australia.
• A diverse team from 18 countries.
• A leading Salesforce Partner in Generative AI, Customer Service, and Field Service.
• A fun, innovative, and supportive team culture.

Ready to start your journey?

If you're passionate about people, culture, and creating an outstanding workplace experience, apply now!

Check us out:

• LinkedIn: https://bit.ly/pq-linkedin
• Careers: http://bit.ly/pq-careers
• Instagram: http://bit.ly/pq-instagram
• YouTube: http://bit.ly/pq-youtube
• Glassdoor: http://bit.ly/pq-glassdoor
• Salesforce AppExchange: http://bit.ly/pq-appexchange
• Facebook: http://bit.ly/pq-facebook