Head of Employee Experience, Capability & Wellbeing

Let’s talk about who we are

The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.

We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.

Let’s talk about diversity, equity and inclusion

We embrace a flexible working environment and welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for open roles. 

nib Group is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or would like this advertisement in an alternative format, please contact us at [email protected] 

Let’s talk about this role

In this position, you will play a crucial role in driving a great experience for our people. You will be responsible for the development and execution of an innovative employee experience strategy that ensures our employees to feel connected, empowered, well-informed and have great experiences at work. This is achieved through providing appropriate mentoring and coaching for a high performing team of communications, events, change, learning and development, wellbeing and digital employee experience professionals.

Key functions of this position

• The development and execution of employee communications activities including nib’s content strategy, communication plans, advice, support, crisis communications and executive communications.

• The development and execution of an ‘always on’ employee listening strategy, that leverages a range of feedback tools to measure our employee experience and provide ‘voice of employee’ insights to leadership teams and key partners in People and Culture to drive action planning and inform employee lifecycle activities.

• Guiding and directing the nib Group capability and organisational development function, ensuring the foundations are set to enable effective and sustainable learning services at speed and scale. It is also accountable for the development and execution of a best practice Leadership Strategy and programs, as well as an Employee Development Strategy and accompanying suite of practices, processes and benefits.

• Overseeing the development, management, implementation and maintenance of the nib Group work, health and safety management system. The role will lead the development of nib’s employee wellbeing strategy and working with a team of technical HSW experts, ensure effective management of workers compensation, WHS communication, consultation and training.

Please note, this is a 12-month fixed term contract

Let’s talk about you

With a background in a complex, matrixed People & Culture environment, you will be passionate about people leadership, delivering innovative organisational change and advocating for an exceptional employee experience.

More specifically, you will have:

• Relevant experience leading strategic people projects and working with external experts to deliver innovative programs

• Experience in managing employee listening and experience strategies with a keen interest in external trends and thought leadership

• Experience in designing leadership development programs and/or learning programs

• Demonstrated ability to lead and work as part of a team and provide exceptional level of customer service to the business

• Strong commercial acumen, high analytics and capacity to consult within a dynamic environment of a fast moving and diverse business

• Strong understanding of the importance of providing high quality employee insights and HR metrics and how they can be used to inform decision making

At nib, we recognise that some people may only apply when their education, skills and/or experiences are identical to what an employer is looking for in a candidate. We’re always on the lookout for curious individuals who will add to the culture at nib Group – so if this role resonates with you, please apply!

Let’s talk about working at nib

Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another. Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace. At nib, we’re committed to creating a flexible working environment where you’re free to be you.

Other benefits to support you at work (and play) include:

• Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance

• Monthly working from home allowance, to support our hybrid working environment

• The opportunity to give back to the community through paid leave for volunteering through nib Foundation

• Support your better health – whatever that looks for you - through our nib Well Program and corporate fitness discounts

The fine print

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. 

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.