Embedded Technical Consultant

Location: Austin, United States of America

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Embedded Technical Consultant

Austin, Texas- Hybrid

Regulatory Compliance Requirements

This position requires direct or indirect access to hardware, software, technology or technical data controlled under the Export Administration Regulations (EAR).  All applicants must be eligible, or able to obtain authorization, for such access.

Position Summary

Thales is looking for an Embedded Technical Consultant  who will manage the technical relation with customers of Thales embedded products like eUICC and eSE, and associated solutions.

The embedded Technical Consultant will also manage all technical aspects of the eUICC/eSE industrialization and supply process, by coordinating communications between development and manufacturing teams inside Thales and different areas of the customer and taking some project management responsibilities.

Key Areas of Responsibility

• Responsible for working closely with the regional sales team, and be responsible for technical presentations and pre-sales support.

• Responsible for promoting the Thales Connectivity & Embedded Solutions portfolio to customers (mostly MNOs, OEMs and IoT players).

• Must understand the customer’s technical requirements and be able to identify possible solutions, based on Thales’s product map.

• Responsible for coordinating technical communication between Thales Product Teams and customers.

• Must follow-up on incoming customer requirements and feature requests, communicating to all related interface partners.

• Responsible for coordinating technical support and tests with customers and different teams inside Thales.

• Responsible for raising failure reports, identify a solution or workaround, and internally report defects according to established processes, if needed.

Minimum Qualifications

• A bachelor’s degree in computer science, Engineering, Telecom or related technical field

• At Least 5 years of experience as Technical Account Manager, Technical Product Manager, or similar technical customer facing role.

• At least 5 years of experience in a relevant field, preferably working with Smartcard, Embedded Software or Services providers.

• Prior working experience on standards and specifications like ETSI, 3GPP, Global Platform, GSMA and TCA

• Working knowledge of Digital Security: symmetric and asymmetric (PKI) cryptography, telecom security algorithms

• Demonstrated experience writing technical specifications and identifying solutions based on customer requirements.

If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community

Special Position Requirements

Schedule: Core Business Hours Monday-Friday, Hybrid in office 3 days

Travel: Estimated required travel approximately once per quarter domestically to customers/ clients as needed. As well as international seminars/ trainings every few years.

What We Offer

Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following: 

•Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance.

•Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period. 

•Company paid holidays and Paid Time Off. 

•Company provided Life Insurance,

Why Join Us?

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This position will require successfully completing a post-offer background check. Qualified candidates with [a] criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances.

Successful applicant must comply with federal contractor vaccine mandate requirements.

Thales champions inclusion and we believe diversity strengthens the fabric of our culture. We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at [email protected].