Email Operations Associate (Remote, US)

Who We Are

Renew Home is on a mission to change how we power the world by making it easier for customers to save energy and money at home as part of the largest residential virtual power plant in North America.

We partner with industry-leading brands to better manage residential energy for users by prioritizing efficiency, savings, and comfort — and cleaner energy for everyone.

We are an Equal Opportunity employer striving to create a diverse, equitable, and inclusive work environment where everyone feels that they have a voice that is heard.

We strongly encourage candidates to check out our website at   to learn more about the world-changing work we are doing.
Role Summary

Renew Home is looking for an Email Operations Associate to join the team to support building out high priority customer touch points that are critical to our company's growth.

This role will report to the Marketing Operations Manager. The Email Operations Associate will sit on the Operations team, supporting product and working directly with design, engineering, and data teams.

This is an exciting time for Renew Home. You should apply if the following defines you:

• Ability to work cross functionally to design, build, and automate email campaigns. 
• You enjoy thinking through complex automations and how to continuously iterate and optimize the customer communication journey.
• Loves managing a robust system of cohorted communications and ensuring we’re keeping a focus on user experience and interactions across email clients.
• Attention oriented and can work to define priorities while executing at a high standard. 
• Believes that there is a solution for every problem and enjoys taking a proactive role in problem solving.

What You Will Do

• Email Development: Responsible for building, maintaining, and QAing all emails, templates, and components, and ensuring emails are optimized across all platforms/devices.
• Automation Management: Collaborate with engineering to build and maintain email automations in HubSpot, ensuring timely and personalized communication.
• Cross-Functional Collaboration: Work closely with engineering, product, design, and marketing to ensure emails are delivered at the right time, to the right audience, in the preferred language. When necessary, provide consultation to the creative team on possible design constraints.
• A/B Testing & Optimization: Work closely with product and data teams to develop and deploy A/B tests, continuously working to improve email performance metrics.

• 2+ years experience in email marketing and automation, preferably with HubSpot.
• Proficiency with HTML, CSS, and MJML specifically pertaining to email development, able to deliver complex and dynamic email components.
• Solid understanding of email accessibility standards, deliverability best practices, reputation management, and A/B testing.
• Experience working collaboratively and cross functionally with engineering, product, design, and marketing teams.
• Solid understanding of email personalization tools.
• Bonuses
• Solid experience working in HubSpot (email manager, design manager, workflows, personalization tokens).
• Experience working with email marketing platforms other than HubSpot (i.e. Marketo, Iterable, etc.).
• Experience in email marketing for a B2C and/or a B2B2C customer base.
• Experience with email testing software such as Litmus or Email on Acid.
• Experience with Figma.
• Familiarity with email compliance regulations (CAN-SPAM, TCPA compliance) and best practices.

What You'll Get

• A competitive salary based on experience. The base salary for this role is: $80k - $120k.
• Fully remote work environment with home office set-up allowance.
• Real and lived work-life balance - Company perks include unlimited vacation (which our C-level team actively encourages everyone to take!), parental leave, and a corporate values of working sustainably and putting families first.
• Competitive benefits package that includes a full suite of wellness benefits and stock options.
• 401(k) matching.
• Opportunity to work with amazing people who are passionate about their mission, thriving in a fully-remote work environment, and learning and growing every day.

Not eligible for visa sponsorship.

EQUAL OPPORTUNITY EMPLOYER

Individuals seeking employment at Renew Home are considered without regard to race, color, religious creed, sex, gender identification, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.