SRS Distribution, a wholly owned subsidiary of The Home Depot, currently operates under a family of distinct local brands encompassing more than 760 locations across 47 states. For more information, visit www.srsdistribution.com.
Location:
- This is a hybrid position. Our corporate office is located 7440 S. Hwy 121 McKinney, TX 75070
What you’ll Do:
The customer fulfillment – API coordinator is a highly motivated and detail-oriented customer onboarding specialist with expertise in API specifications. This position plays a key role in ensuring seamless customer onboarding experiences by integrating our services with client systems using APIs. This role requires a strong understanding of API specifications, excellent communication skills, and the ability to collaborate effectively with both technical and non-technical stakeholders. This role will also serve as additional support for other onboarding methods such as EDI and flat files so background experience with various formats will be required.
- Collaborate with customers to understand their requirements and integrate our services with their systems using API specifications.
- Work closely with the development team to implement API integrations according to customer needs.
- Ensure smooth onboarding processes for clients, troubleshooting and resolving any API-related issues.
- Act as a liaison between customers and internal development teams, translating customer requirements into technical specifications.
- Collaborate effectively with sales, support, and product teams to ensure a seamless onboarding experience for customers.
- Communicate project timelines, requirements, and updates clearly to all stakeholders.
- Conduct training sessions for customers to educate them on API usage and integration procedures.
- Address customer inquiries and provide technical support during the onboarding process.
- Identify, troubleshoot, and resolve issues related to API Integrations promptly and efficiently.
- Collaborate with the development team to implement fixes and enhancements based on customer feedback and issues identified during onboarding.
- Provide assistance and backup for customer integration around traditional EDI and flat file integration
Requirements We Look For:
- Bachelor’s Degree in IT, Business, or related field.
- Proven experience in API integration and customer onboarding in a technical capacity.
- Experience with EDI ANSI X12 formats, translation and mapping
- 2-4 years of experience working with EDI or customer fulfillment processes, including sales orders, pick tickets and invoices.
- 2-4 years of ERP experience with Order Management systems
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical audiences.
- Detail-oriented with strong problem-solving abilities.
- Ability to work independently and collaboratively in a team environment.
- Other responsibilities and projects as assigned.
Qualities that Stir our Souls (and make you stand out):
- Prior experience in a customer-facing role is a plus.
- Prior experience in the distribution industry
SRS Perks & Benefits:
- Weekly Pay
- Day One 401(k) Plan participation with Generous Company Match
- Generous Paid Time Off, Holidays, Birthday, and Floating Holidays…. and more
- Paid Parental Leave
- Medical, Dental and Vision Benefits
- Employee Referral Bonus Program
Our Culture that Inspires You to Click and ‘Apply’: SRS Culture
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Job Location: SRS Distribution - McKinney
7440 State Highway 121 McKinney, TX 75070-3104
Equal Opportunity Employer.
Veteran Friendly Employer. SRS Distribution believes in hiring military veterans at any level for any position. We know your service trained you in many of the areas we value, such as; leadership, teamwork, performance, integrity, and safety. If your experience matches our requirements, we want you to apply today.
Top Skills
What We Do
SRS Distribution is the fastest growing distributor of building products in the United States. Our talented team of industry experts focus all efforts on delivering the highest quality products and services to bring true value to every contractor. This commitment is evident in two exclusive SRS offerings developed with customers in mind: TopShield, our premium product line covering any roofing project end-to-end, and Roof Hub, our real-time project management tool that offers operational insights and updates on the go or from your desk.
As a people-first company, SRS offers highly motivated and engaged employees a career path in an entrepreneurial inclusive culture where the corporate office works for the field and not the reverse. Not only does SRS care deeply about customers and employees, but also the communities in which we operate. Raise the Roof Foundation supports veterans and military families, disaster relief efforts and I local assistance for children and families in crisis. SRS is a private company led by a management team of industry veterans who understand the needs of the professional roofing contractor.
SRS has grown rapidly through acquisition and the opening of multiple new locations since our February 2008 inception. SRS enjoys strong investor and banking relationships and a solid balance sheet to enable us to remain a high-growth company in the years ahead.
SRS also aims to become the most attractive distribution partner to our many valued suppliers by forming collaborative relationships built on trust and friendship that date back many decades. SRS has a very narrow product focus with roofing making up almost 95% of sales. This focus allows us to enjoy a broader and deeper inventory of roofing products at each location than many of our competitor
