ABOUT THE ROLE
The holder of this position will be the main actor in the problem-management process
RESPONSIBILITIES
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Actively fulfill problem management role by analyzing re-occurring incidents, identifying patterns, including root cause analysis in a holistic way across multiple application system.
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Manage the problem lifecycle and shape the problem management process
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Promote and train the integration of the problem management process into daily business
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Initiating and driving problem management activities in order to permanently remove incident root causes end2end
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Reporting on identified risks and flaws to senior management level regularly
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Proactively cultivate good relationships with stakeholders to ensure a good communication base
REQUIREMENTS
Education and experience:
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University degree or similar qualification
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Min. of 5 years of experience working in IT
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Experience in working with remote teams in a global, multicultural environment
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Good understanding of relational database concepts, heterogeneous IT environments, including up-to-date technologies such as SOA and web-services
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Certain command of common analyzing tools (EXCEL, SPLUNK, SAS, etc.) to drive analysis self-sufficiently
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ITIL certification is a plus
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Excellent English language skills both oral and written
Personal qualifications:
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Distinctive analytical thinking and ability to analyze and design complex workflows and processes
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Very well-structured with great attention to details
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good communication and moderation skills
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good self management in terms of priority and workload
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Integrity and high quality standard levels
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Excellent verbal and written English skills
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Good presentation and negotiation skills
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Ability to interact professionally with a diverse group, executives, managers and subject matter experts
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Good client-facing skills, inquisitive and engaging
What We Do
At Global Blue, we firmly believe that enhancing the shopping experience drives performance.
Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.
As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23.
Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.
Together, we innovate, create, and strive towards a brighter future for the businesses we serve.
With Global Blue, enjoy the journey.
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