E-Commerce Trading Manager

We have an immediate permanent opening based in the UK that is remote working for a:

E-commerce Trading Manager

Look around your home, and you'll find us everywhere:

In your kitchen, living room, bedroom, bathroom, garage and outdoors. We are already making your everyday lives better. How are we achieving this? We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. And whether you are just starting your career or in need of a new challenge, we recognize, develop, and empower talent!

Helen of Troy (NASDAQ: HELE) is a global designer, developer, and worldwide marketer of well recognized and widely trusted brands including OXO®, Hydro Flask®, Osprey®, Braun®, PUR®, Vicks®, Honeywell®, Hot Tools®, Drybar®, Curlsmith®, and Revlon®.

Together, we build innovative and useful products that elevate people's lives everywhere every day!

About the role

As the Ecommerce Trading Manager (DTC Analyst), it is your job to oversee and optimise eCommerce operations across our Magento and Shopify platforms.
This role will be pivotal in driving the commercial success of our online business by focusing on product and category management, commercial KPIs, data validation/reporting as well as working with the core Operational team to improve stock and logistics efficiency.
 

The ideal candidate will have a strong analytical and commercial mindset, a deep understanding of eCommerce metrics, and the ability to translate insights into actionable strategies to maximise revenue and profitability.

What you’ll do in the role

Commercial KPI Management:

• Analyse and interpret eCommerce performance data to identify trends, opportunities, and risks
• Provide actionable commercial insights to improve product and category performance, ensuring alignment with business goals
• Monitoring and reporting on the profitability of products and categories, flagging any concerns or underperformance to senior stakeholders
• Develop and monitor key commercial KPIs to assess the performance of the eCommerce platform
• Monitor and manage key metrics, including conversion rates, average order value (AOV), customer retention, and traffic sources
• Track and report on customer LTV, CAC, last mile, Customer Service SLA’s and performance of our 3PL’s - ensuring these metrics are optimised for sustainable growth
• Identify and address any issues impacting eCommerce KPIs, implementing corrective actions where necessary

Data Validation and Reporting:

• Overseeing the collection, analysis, and reporting of ecommerce data, ensuring accuracy and timeliness
• Creating and presenting regular reports on trading performance, highlighting insights and actionable recommendations
• Managing our reporting suite (Adobe Analytics/Magento Bi/GA4/Shopify Analytics + others) and in conjunction with the data team, ensure comprehensive dashboards are built and are accurately pulling information and manage those on an ongoing basis

Product and Category Focus:

• Managing product assortments to maximising sales and profitability
• Collaborating with the wider eCommerce team, merchandising and brand marketing teams to develop promotional strategies that align with product/category performance
• Working with PLM & brand marketing teams, build strategies around segmented products for the DTC business ensuring that there is a steady stream of online exclusives to drive commercial differentiation between sales channels
• In conjunction with demand planning and the wider eCommerce team, take the lead on stock forecasting for future seasonal product launches bearing in mind commercial targets, marketing focuses and key styles

Cross-Functional Collaboration:

• Collaborating with various teams, including marketing, logistics, and IT, to ensure a seamless online shopping experience in regards to product and stock
• Ensuring that our logistics partners are performing as expected and suggest & implement strategies with the logistics team to improve the customer delivery & order experience
• Participating in strategic planning sessions to align eCommerce initiatives with overall business goals

What will help you do the job well

🗝 Essential:

• University degree or equivalent relevant experience
• A deep understanding of eCommerce commercial metrics, product & category management, and promotional planning
• 5+ Years of eCommerce/DTC experience in premium consumer goods businesses
• A high level of understanding and expertise with Adobe Analytics/Magento BI/GA4 or other comparative reporting software.
• Experience with managing/high level of understanding of DTC operations – last mile, delivery partners & packaging
• Industry knowledge, financial acumen, business thinking, results driven, and a team player
• Fluent in English (spoken and written), French a plus.
• Excitement about joining a midsize yet growing company with fast-growing brands!

About you

Our ideal candidate is a self-starter, driven and passionate individual with exceptional communication skills. You have the flexibility to work in a small yet fast-growing organization, possess strong analytical and detail-oriented thinking, can work with a good level of autonomy and foster relationships with cross functional teams.

About us

Many of our products rank as #1 brand in their category- we are proud to be market leaders. Behind all these achievements stand exceptionally talented and passionate associates. We are a dynamic mid-size multinational company that offers challenges and opportunities equal to your talents and abilities. Our 15+ locations elicit unique team cultures; our powerful brands are marketed in approximately 75 countries.

If you want to join us on this journey you can find out more on www.helenoftroy.com/emea. You can also find us on our career website https://careers.helenoftroy.com/home or on LinkedIn, Glassdoor, Facebook, Instagram and Twitter.

What do we offer?

• 💸 Competitive compensation package depending on experience and skills
• 🩺 Collective Health Insurance or Gym Allowance (only for Switzerland - to be deleted if temp contract of less than 6 months!)
• 🚂 Mobility allowance (only for Switzerland - to be deleted if temp/fixed term position!)
• 💻 Flexible work policy with regards to working hours and work from home
• ☀ Increased flexi-days package after 1 year of service
• 👌 Perkbox (UK)and Swibeco (CH)
• 💼 Modern office with collaborative workspaces
• 👂  Employee assistance counselling line
• 🎁 Employee discounts on all our EMEA products
• 💪 Lunch and Learns
• 🏝 Company closure between Christmas and New Year’s
• 📈 Employee Stock Purchase Plan (to be deleted if temp/fixed term position!)
• 👌 The chance to work in an international, diverse, and inclusive environment!

Sound like a perfect fit?

If you’re seeking an exciting professional position in a dynamic international environment and be empowered to inspire fresh ideas, then Helen of Troy wants to get to know you!

Next Steps: We will ask you to complete a quick survey as we would love to get to know you by learning more about your experience and skills. If your application is selected, we will reach out to you ASAP for a first informal introductory call.

#LI-Hybrid

#LI-Remote

#LI-AC1

Founded in 1968, Helen of Troy is a prominent player in the global consumer products industry, offering diverse career opportunities across North America, South America, Europe, and Asia. We boast a collection of renowned brands such as OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, and Revlon – many of which rank #1, #2, or #3 in their respective categories, making the Helen of Troy name synonymous with excellence and ingenuity.

At Helen of Troy, our strategy involves acquiring brands that we can integrate and enhance, amplifying their unique attributes to drive growth and profitability. Embracing a culture of collaboration internally and externally, we are committed to providing innovative solutions tailored to consumers, operational excellence, global scalability, and exceptional shared services to support our brand portfolio. This dedication to fostering development and success sets Helen of Troy apart as a pioneer in the industry, propelling our brands to unparalleled heights of success and recognition worldwide.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.