We are seeking remote E-commerce Operations Manager to join our teaam.
Work Schedule: Monday - Friday, 8am to 4:30pm PST
Responsibilities:
- Creating product listings on online marketplaces such as Amazon ,eBay, Shopify and other ecommerce platforms.
- Conducting market research to identify new trends in the industry or among competitors.
- Analyzing website data to determine the most popular products or factors that may influence customers’ buying behavior.
- Maintaining relationships with suppliers to ensure products are delivered on time and meet quality standards.
- Managing stock by arranging returns, refunds, and exchanges where appropriate.
- Communicating with customers regarding order status, delivery dates, and delivery tracking numbers.
- Tracking analytics and optimizing marketing campaigns through Google Analytics and identifying opportunities for improvement.
- Monitoring site traffic and customer feedback to assess response to site updates.
- Managing social media platforms.
- Implementing and refining SEO strategies.
- Possessing a full understanding of best practices in SEO, pricing, media assets and inventory.
- Updating SEO on selling platforms.
- Reviewing landing pages, product information, payment options, and any other relevant systems associated with the website to ensure they are visually appealing, and accurate.
- Assisting in making decisions on promotions such as discounted offers and bundles available.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Resolve and remove any negative feedback.
- Taking responsibility for the day-to-day management of the business in defined accounts.
- Keep records of customer interactions, process customer accounts and file documents.
- Submit daily productivity reports to both Manager and Stakeholders at the end of the day.
Requirements and skills:
- Proven customer support experience or experience as a Client Service Representative.
- Excellent communication and presentation skills.
- Microsoft Office Suite.
- Ability to multitask, prioritizing, and successfully managing multiple deadlines simultaneously, while maintaining attention to detail.
- Proven track record or understanding and implementing SEO on selling platforms.
- Schedule for Completion of Services:
About 1840 & Company
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.
We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com.
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What We Do
Welcome to 1840 & Company. We are changing the way companies hire, manage, and grow their workforce. Our mission is leading the future of work towards a more flexible, inclusive, and efficient global job market, enabling businesses worldwide to overcome staffing and skills challenges with ease and efficiency. As a global leader in business process outsourcing (BPO) and staff augmentation, we offer comprehensive solutions that span from Recruitment Process Outsourcing (RPO) to global compliance and payroll services. Our approach reduces traditional hiring costs by up to 70%, offering a scalable, cost-effective solution for businesses at any growth stage. At the core of our strategy is an advanced AI-driven talent matching system, part of our 1840 Global Talent Cloud, which ensures quick and precise placement of vetted professionals in over 150 countries. This unique capability allows us to provide quality staffing solutions rapidly, addressing the dynamic needs of today's businesses. 1840 & Company is more than just a BPO provider; we are a strategic partner committed to adding value and enhancing productivity. By managing the complexities of international staffing and operations, we enable our clients to focus on their core missions with the confidence that their outsourcing needs are in expert hands. Visit our website at www.1840andco.com to learn more and request a free consultation on scaling your company's growth with global remote talent.
