Job Purpose:
The E-Commerce Operations Manager will spearhead the expansion of our international digital video games e-commerce platform into the US market. This role involves overseeing operations, enhancing market presence, and representing the company in North America.
The manager will coordinate with various teams at the company's headquarters to ensure seamless integration and growth in the North American markets.
Pay Rate in USD: $40 - $43 Per Hour
- Performance-based bonuses, tailored to experience and market standards.
- Additional benefits.
Key Responsibilities:
- Market Expansion Strategy: Develop and execute strategies to increase market share in the US, focusing on local market trends, consumer behavior, and competitive landscape.
- Cross-Functional Collaboration: Work closely with the global marketing team to tailor marketing initiatives for North America, enhancing brand awareness and forming strategic partnerships.
- Collaborate with the operations team to optimize site functionality, focusing on increasing conversion rates and customer acceptance in the US.
- Engage with partnerships team to explore possible partnerships that will positively influence the brand in the North America market.
- Liaise with local banks and payment providers to ensure high acceptance rates and compliance where necessary.
- Office Management: Launch, Manage and oversee the daily operations of the US office.
- Set self-objectives and performance metrics, ensuring they align with corporate goals.
- Customer and Market Engagement: Represent the organization at industry conferences, exhibitions, and events in North America to increase visibility and networking opportunities.
- Engage with US customers to gather feedback, which informs product offerings and service enhancements.
- Operational Management: Ensure efficient order fulfillment, customer service, and logistics tailored to US consumer expectations.
- Oversee inventory management specific to US market demands, coordinating with global supply chains.
- Compliance: Ensure all operations comply with US regulations, including data protection laws, consumer rights, and industry-specific standards.
- Performance Analysis: Regularly analyze performance data to refine strategies, focusing on user acquisition, retention, and monetization in the US.
- Budget Oversight: Manage the US operational budget, ensuring cost-effective operations while pursuing growth.
- Stakeholder Communication: Act as the primary liaison between the US operations and headquarters, providing regular updates and strategic insights.
Qualifications:
- Education: Bachelor’s degree in Business, Marketing, Operations Management, or related field; MBA or equivalent preferred.
Experience:
- Up to 4 years of experience in operations management, e-commerce or digital products, ideally in the gaming industry.
- Proven track record of managing successful market expansions or international projects.
Working Conditions:
- Hybrid role: 2 days a week in a US based office (Nevada central), with significant interaction with remote teams.
- Requires occasional travel to industry events, conferences.
- Occasional travel to headquarters, internationally.
- Should be located in Las Vegas, Nevada.
Additional Requirements:
- Willingness to occasionally travel internationally.
- High adaptability to work in a dynamic, fast-paced industry.
- Fluent in English, additional languages beneficial.
Skills:
- Familiarity in tools like Slack, Jira, Teams, MS Office, and data tools such as Tableau.
- Strong leadership, capable of managing diverse teams across different time zones.
- Excellent strategic planning and execution skills.
- Self-starter, can work autonomously.
- Proficient in digital marketing, e-commerce platforms, and analytics tools.
- Exceptional communication and presentation skills, particularly in a multi-cultural environment.
About 1840 & Company
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.
We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com.
What We Do
Welcome to 1840 & Company. We are changing the way companies hire, manage, and grow their workforce. Our mission is leading the future of work towards a more flexible, inclusive, and efficient global job market, enabling businesses worldwide to overcome staffing and skills challenges with ease and efficiency. As a global leader in business process outsourcing (BPO) and staff augmentation, we offer comprehensive solutions that span from Recruitment Process Outsourcing (RPO) to global compliance and payroll services. Our approach reduces traditional hiring costs by up to 70%, offering a scalable, cost-effective solution for businesses at any growth stage. At the core of our strategy is an advanced AI-driven talent matching system, part of our 1840 Global Talent Cloud, which ensures quick and precise placement of vetted professionals in over 150 countries. This unique capability allows us to provide quality staffing solutions rapidly, addressing the dynamic needs of today's businesses. 1840 & Company is more than just a BPO provider; we are a strategic partner committed to adding value and enhancing productivity. By managing the complexities of international staffing and operations, we enable our clients to focus on their core missions with the confidence that their outsourcing needs are in expert hands. Visit our website at www.1840andco.com to learn more and request a free consultation on scaling your company's growth with global remote talent.
