The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks’ platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more.
Job description
Fireblocks is searching for a technical writer to join our team and help take our client-focused services to new heights. The ideal candidate will have proven success in an agile, enterprise-level SaaS company, can evaluate and analyze complex information, and have a natural desire to help people understand it.
Objectives of this role
- Develop comprehensive documentation that meets organizational standards
- Gain a deep understanding of products and services, and translate complex information into simple, polished, engaging content
- Write user-friendly content that meets the needs of the target audience, turning insights into language for user success
- Evaluate current content and develop innovative methods for improvement
Responsibilities
- Research, outline, write, and edit content, working closely with various departments to understand project requirements
- Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation
- Work with development and support leads to identify documentation repositories, revise and edit, and determine the best solutions for data compilation and centralized storage
- Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration
- Develop content in alternative media forms for maximum usability, with a consistent voice across all documentation
Required skills and qualifications
- Bachelor’s degree (or higher) in English, journalism, communications, or a relevant technical field
- A minimum of 1 year of experience as a technical writer, with a preference for developer/API documentation and maintaining multiple API references using Markdown and YAML
- Proven ability to learn and understand complex subject matter quickly
- Experience in writing documentation and procedures for various audiences
- Superb written communication skills, with a keen eye for detail
- Experience in working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support content
- Ability to handle multiple projects simultaneously
Preferred skills and qualifications
- Experience with the software development lifecycle
- Familiarity with blockchain and cryptocurrency concepts
- Professional certifications (e.g., Society for Technical Communication)
- Experience with Zendesk, ReadMe, and Jira
- Experience with CSS, Python, and Java
- Experience with GitHub/GitLab workflows
For employees hired to work from our NYC HQ, Fireblocks is required by law to include a reasonable estimate of the compensation range for this role. This range is specific to New York City, and takes into consideration a wide range of factors that are reviewed when making a hiring decision, such as years of experience, skills, and other business needs.
It is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case. A reasonable base salary range estimate for this position is $111,000 to $145,000. The base salary is one component of the total compensation package, which for some roles may include a target bonus, a very competitive equity grant, and very generous benefits. While we believe competitive compensation is a critical aspect of you deciding to join us, we do hope you also spend time considering why our mission and culture are right for you. We are creating something transformational here, and we hope you are as excited about the future as we are.
Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms.
Please see our candidate privacy policy here.
Top Skills
What We Do
For institutions that need to store and move digital assets without the operational or security headache.
Fireblocks streamlines operations by bringing all your exchanges, OTCs, counterparties, hot wallets, and custodians into one platform. Wallets, deposit addresses, and API credentials are secured using patent-pending chip isolation technology and the newest breakthrough in cryptography (MPC). Institutions are using Fireblocks to move funds securely in seconds – instead of hours.
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