The RWC Dispatcher routes Service Technicians to service calls servicing the commercial kitchen equipment environment in a manner that maximizes efficiency and productivity while exceeding customer expectations. This position is the primary point of contact for a group of Service Technicians within a geographic market or territory.
Main Responsibilities:
- Effectively route technicians to service calls, maximizing efficiency and productivity using dispatch management tools in a manner that exceeds customer expectations and/or service level agreements
- Serves as the primary point of contact for technicians within a geographic market or territory
- Facilitate technician performance to maximize productivity and profitability through effective call clustering and routing to control cost, enhance efficiencies, and meet commitments
Basic Qualifications:
- High school diploma or equivalent
- 3+ years’ experience in dispatch, customer service, and/or restaurant management
- Intermediate experience in Microsoft Office / Windows-based environment
Preferred Qualifications:
- Ability to learn unique and proprietary software
- Excellent verbal and written communication skills
- Previous SAP experience
About RWC:
RWC is a subsidiary of Smart Care. We design, Plan, and schedule your store installation or remodel process to ensure a smooth operation. As a highly experienced contractor, we will coordinate all the trades necessary to complete your installation or remodel for you. This includes electrical, plumbing, and structural, ensuring the most efficient and reliable system possible. Our team will visit your business, survey the existing equipment, and discuss your desired changes or system upgrades.
About Smart Care
Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.
Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at [email protected].
Top Skills
What We Do
Smart Care Equipment Solutions is the new stand-alone company that was formerly the Equipment Care division of Ecolab. We are the nation's largest independent commercial kitchen equipment service and maintenance organization. While our name has changed, our commitment to world class care and support for our customers remains the same.
Smart Care Starts with Smart People
We offer our employees opportunity for career advancement and training! Always looking for top talent in the service technician field. Contact us to learn more!
