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Schedules resources and automotive equipment relating to daily operations in support of a funeral home and/or care center. Ensures that adequate coverage is available and scheduled to provide a superior service to client family, while maximizing the full potential use of company human and physical resources in accordance with established budgetary standards.
JOB RESPONSIBILITIES
Dispatching/Paperwork
- Provides consistent support by dispatching resources to meet the needs of client families
- Receives first call information and initiates the resources required for dispatch
- Processes removal paperwork
- Assists with recording keeping of embalming documentation as required
- Ensures that vehicles and associates are dispatched in accordance with company standards. Dispatch services may include:
- Removals
- Visitations
- Transfers of casketed decedent and/or remains to final dispositions
- Decedent memorial services
Scheduling
- Schedules activities for both the internal staff as well as market locations
- Schedules the dispatch of vehicles and associates to ensure that services are provided as scheduled; services may include:
- Removals
- Visitations
- Transfers of casketed decedent and/or remains to final dispositions
- Decedent memorial services
- Maintains in-house scheduling of location resources
- Schedules sufficient resources to meet market commitments
Customer Service
- Demonstrates a commitment to internal and external customer service while serving the Company’s families exceptionally well
- Builds and maintains strong relationships by promoting a team atmosphere
- Communicates with location associates, including directors, managers and other staff members to mitigate confusion and misunderstanding
- Leads by example while staying engaged and supportive of company initiatives
Manage Inventory (Location specific)
- Takes and places orders for necessary supplies
- Manages inventory for caskets and cremation containers for the market, including receiving requests and making orders, as required
- Order additional general supplies at the direction of the location management.
- Performs other duties as directed by management
MINIMUM REQUIREMENTS
Education
- High school diploma or GED equivalent
Licenses
- Current valid driver’s license may be required
Experience
- Minimum of six (6) months scheduling or logistics experience
Knowledge, Skills and Abilities
- Knowledge of the company’s service promise, services, capabilities, policies procedures and practices to effectively manage various location needs
- Ability to resolve issues in accordance with company goals and objectives
- Excellent communication skills and interpersonal skills
- Ability to prioritize and organize effectively with a keen sense to detail
- Ability to work in a fast paced, high pressure environment
- Ability to multi-task using multiple software programs simultaneously
- Ability to communicate with associates, customers, supplies in person or by phone
- Solid knowledge of computers, MS Office, e-mail, internet and other software required or willingness to learn
- Good driving record
Postal Code: 76012
Category (Portal Searching): Operations
Job Location: US-TX - Arlington
What We Do
Service Corporation International (NYSE:SCI), headquartered in Houston, Texas, is North America’s leading provider of death care products and services. As of September 30, 2016, SCI operates 1,531 funeral service locations and 471 cemeteries (including 262 combination locations), which are geographically diversified across 45 states, eight Canadian provinces, the District of Columbia, and Puerto Rico. Through its businesses, SCI markets the Dignity Memorial® brand which offers assurance of quality, value, caring service and exceptional customer satisfaction. In January 2016, SCI was presented with the J.D. Power President’s Award in recognition of an ongoing dedication to service excellence including quality improvement, customer satisfaction and the development of enduring client relationships. For more information about Service Corporation International, please visit www.sci-corp.com. For more information about Dignity Memorial, please visit www.dignitymemorial.com. As used herein, “SCI” or the “Company” refers to Service Corporation International and all of its affiliated companies.
