Dispatcher

ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE

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BASIC PURPOSE
The Dispatcher will coordinate driver assignments and activities to ensure proper distribution service to our customers. Escalate issues whenever there are risks to proper service.

ESSENTIAL DUTIES AND RESPONSIBILITIES  

• Coordinate driver activities and shuttle assignments to resolve service issues and minimize overtime, downtime, and hours of service violations. Complete attendance trackers and verify that drivers are using Omnitracs properly.

• Ensure that customer’s needs are being met in a prompt and professional manner and escalate issues (late dispatch, breakdown, other service failures) to managers and sales force. Reassign routes as needed to solve service issues , and ensure that drivers are logging in and utilizing Proof of Delivery scanner.

• Coordinate trailer, tractor, and backhaul assignments to support efficient logistics operations.

• Visually inspect each driver’s appearance to verify that drivers are in proper uniform and have required PPE.

• Notify the manager / supervisor in charge and the safety specialist in the event of a vehicle accident or driver injury.

• Answers and directs incoming driver or customer calls

• Communicates effectively with internal associates and customers.

• Coordinates customer key tracking process, including receiving, tracking and monitoring of all customers’ keys.

• Creates and maintains transportation documents, such as COB, COLO, COS.

• Approves product pick up for credit requests and confirms customer’s need for re-delivery.

• Observes safety and security procedures, reports potentially unsafe conditions, reports injuries/accidents immediately, demonstrates safe behavior at all times, especially when using company property and/or operating equipment or vehicles.

• Other duties as assigned by manager.

SUPERVISION:

• N/A

RELATIONSHIPS

• Internal: Drivers, transportation managers and supervisors, sales

• External: Customers

WORK ENVIRONMENT

• The work will take place both at a desk in an office environment and in normal warehouse environments including cooler and freezer areas where temperatures may be as low as -5 degrees.

MINIMUM QUALIFICATIONS

Related Experience/Requirements:

• Minimum one year of transportation or logistics experience.

Knowledge/Skills/Abilities: 

• Effective communication both verbally and in writing.

• Excellent telephone and customer service ability.

• Math, analytical, and organizational skills with high attention to detail.

• Basic computer skills with a good knowledge of programs such as Microsoft Word, Excel, Access, and Outlook.

• Problem solving and critical thinking abilities to solve problems of limited scope.

• Strong teamwork skills with the ability to support others in the department and division.

Education

• High school diploma or GED/equivalent required.

PREFERRED QUALIFICATIONS

• Prior dispatcher experience preferred.

• Knowledge of DOT Hours of Service Regulations and driver logs.

• Knowledge of our geographic delivery area.

PHYSICAL QUALIFICATIONS

• Must be able to perform the following physical activities for described length of time:

OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER

JOB REQUIRES WORKER TO:

FREQUENCY:

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state minimum wage thresholds).  The expected base rate for this role is between

$17 - $25

***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***