At MTM, we are not just colleagues; we are collaborators on a shared mission; communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!
What will your job look like?
The Dispatcher is responsible for the day-to-day routing of third party transportation vendors and trip operations. The Dispatcher works to assure safe, cost effective, and on-time performance of third party transportation providers and drivers.
Location: In Office - 3210 Dyer St. El Paso, TX 79930
Schedule: Monday - Friday hours available + 1 weekend a month
Pay: $16.00 per hour
What you’ll do:
- Assign same day and urgent trips to third party transportation providers
- Organize and route trips based on schedule and location to ensure optimal fleet performance
- Provide assistance to transportation providers and drivers with issues related to trip performance
- Document and report provider no shows or on-time-performance issues
- Inform transportation providers of any new trips that occur
- Establish and maintain effective communication with transportation providers
- Provide feedback to leadership and Fleet Management on transportation providers performance
- Monitor on-road provision of service for quality and on-time-performance
- Route and Schedule next day and future trips to third party transportation providers daily for assigned region
- Route and schedule trips to transportation providers to ensure vehicle resources are used most efficiently and effectively to meet demand
- Communicate and escalate issues with unscheduled trips as appropriate
- Other duties as assigned
What you’ll need:
Experience, Education & Certifications:
- High School Diploma or G.E.D.
- 6 months of customer service experience
- 1 year of call center experience strongl preferred
Skills:
- Ability to maintain a high level of confidentiality
- Excellent communication and interpersonal skills
- Knowledge of GPS and GIS systems preferred
- Good organizational skills
- Detail oriented
- Ability to meet deadlines and complete work in a timely manner
- Skilled in the use of computers, including Microsoft Word, Excel and other Microsoft applications
- Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills
Even better if you have...
- 2+ years in transportation routing, dispatching, and scheduling expertise preferred
- 1 year experience working with the applicable transit scheduling system preferred
What’s in it for you:
- Health and Life Insurance Plans
- Dental and Vision Plans
- 401(k) with a company match
- Paid Time Off and Holiday Pay
- Maternity/Paternity Leave
- Casual Dress Environment
- Tuition Reimbursement
- MTM Perks Discount Program
- Leadership Mentoring Opportunities
Hourly Rate: $16.00
This information reflects the base pay for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.
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What We Do
MTM is a medical and transportation management company whose mission is to partner with our clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve our mission and overarching mission of communities without barriers, we leverage our core competencies in managing customer service operations and building provider networks. MTM provides management of transportation, care coordination through home and community based services, call center operations, ambulance claims, and functional assessments and travel training to state and county governments, Medicaid and Medicare managed care organizations (MCOs), third-party administrators, and healthcare providers
