Director of Training and Education

Why Merit?

At Merit Medical, our mission is to create innovative medical devices that improve lives. Our goal is to hire and develop people who want to build something special through hard work, team effort, and commitment. Together, we are making a difference in the lives of patients around the world.

WORK SHIFT

DAY (United States of America)

SUMMARY OF DUTIES

To assist with development, implementation, and management of Sales and Marketing global capabilities training and education programs for potential and existing customers.

ESSENTIAL FUNCTIONS PERFORMED

1.    Designs and implements scalable training solutions such as standard operating procedures and work instructions, develops communication plans, and reports performance across the portfolio of initiatives and programs, and leads deployment of systems and processes to support the same.
2.    Participates in the development, delivery, implementation, and evaluation of product, clinical, and sales training programs that facilitate the professional development and continuous learning of external/internal audiences (sales, marketing, physicians, nurses and techs) that support the company’s overall sales and marketing objectives.
3.    Works closely with Regional Sales Managers and Field Trainers in the design, development, and implementation of sales methodology and product training programs.
4.    Assists with management of eLearning initiatives, development and management, knowledge sharing platforms, electronic tracking of training plans, and project management for web-based course development with a focus on providing an easy-to-use, effective platform for knowledge sharing and course completion.
5.    Leads, researches, defines, plans, executes, assesses, and enhances specific online training and technology based initiatives and programs.
6.    Maintains a library of eLearning training collateral in an organized and easily accessible manner.
7.    Utilizes recognized instructional design best practices and follows corporate style guide to create and develop effective learning content that has visual appeal and results in a positive learning experience.
8.    Communicate with team members throughout the course development process by utilizing storyboards and project management tools.
9.    Develops and implements written procedures and audits for customer training programs to ensure compliance with corporate and regulatory guidelines.
10.    Provides field support, performs other duties and works on special projects, as required.
11.    Effectively collects, incorporates, and tracks feedback during the content creation and review processes from multiple sources including: clinical, marketing, sales, and training subject matter experts.
12.    Obtains appropriate regulatory and legal approvals for training content and serve as a resource for the approval process for others within the department.
13.    Provides appropriate quality assurance testing and assists with integration of eLearning content.
14.    Provides scheduled reports to management related to projects in development and delivery timelines.
15.    Manages relationships and projects with consultants and third-party content developers as needed.

16.    Assesses, recommends, and purchases courseware packages, and supports adoption of appropriate courseware tools.

MINIMUM QUALIFICATIONS

•    Education and/or experience equivalent to a Bachelor's degree in technology, nursing, biomedical engineering, instructional design, or technical or clinically relevant field required. Minimum 6 years in a Commercial facing role.
•    Be a hands-on resource, working in the field to provide real-time coaching, troubleshooting, and educational support to clinicians, sales representatives, and customers. Ensure high levels of product adoption, satisfaction, and performance in real-world settings

•    Must have excellent verbal/written communication skills, exercise sound judgment, and support the expectations and goals of a medical device company.
•    Strong interpersonal skills.
•    Continuously evaluate emerging trends in adult learning, instructional design, and healthcare education to ensure that Merit’s educational offerings are at the forefront of industry innovation.
•    Proficient with Microsoft Office, including Word, Excel, Outlook and PowerPoint.
•    Design and facilitate training programs that enable the Americas sales force and customer-facing teams to become highly effective in the field. Focus on building and reinforcing practical skills, problem-solving capabilities, and critical thinking.
•    Demonstrated strong work ethic in accomplishing set objectives and hitting deadlines.
•    Must have the ability to travel approximately 25% of the time, at times on short notice. 

PREFERRED QUALIFICATIONS

• Proven experience in leading learning and development functions in healthcare, medical devices, or a related field.
• Strong background in instructional design and adult learning theories.
• Experience with digital learning platforms and modern educational technologies.
• Ability to effectively train and coach diverse teams, including clinicians and sales professionals.
• Strong communication and presentation skills, with a focus on clarity and engagement.

ESSENTIAL PHYSICAL/ENVIRONMENTAL DEMANDS

•    Lifting -- Not to exceed 50 lbs. – local practice may apply.
•    Writing
•    Sitting
•    Standing
•    Bending
•    Visual acuity
•    Color perception
•    Depth perception
•    Reading
•    Field of vision/peripheral

COMPETENCIES

•    Tactical skills to coordinate complex initiatives
•    Training processes
•    Training design/delivery/needs assessment
•    Writing
•    Teamwork/profitability
•    Training facilitation
•    Computer skills

COMMENTS

Infectious Control Risk Category II:

The risk category explains whether or not employees are likely to come into contact with blood or body fluids while performing their jobs.  Risk category II states employment and procedures that may require exposure.

$180,000-$225,000 salary plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

As an eligible Merit employee, you can expect the following:

* Multiple Shifts and Hours to choose from: Days, Swing (Eve), and Nights

* Medical/Dental & Other Insurances (eligible the first of month after 30 days)

* Low Cost Onsite Medical Clinic

* Two (2) Onsite Cafeterias

* Employee Garden | Gardening Classes

* 3 Weeks' Vacation | 1 Week Sick-Time | Paid Holidays

* 401K | Health Savings Account

To see more on our culture, go to www.merit.com/careers.

Military Veterans are encouraged to Apply.

Merit is a proud Utah Patriot Partner committed to hiring our Veterans.