We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.
Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.
About the role:
As the Director of Technical Solutions, you will lead a talented team of Solutions Architects & Customer Engineers, guiding the technical strategy and execution of our customer experience solutions. This role requires a visionary leader who can align technical capabilities with customer needs while fostering collaboration across sales, product, and engineering teams.
Responsibilities:
- Leadership: Manage and mentor a team of Solutions Architects, providing guidance on best practices in solutions architecture and customer engagement
- Strategic Oversight: Define and drive the technical architecture blueprint for pre-sales and post-sales processes, ensuring seamless integration of Cresta’s capabilities with enterprise systems
- Stakeholder Management: Serve as the primary point of contact for technical discussions with key stakeholders, including clients and internal teams, ensuring alignment on project goals and outcomes
- Sales Collaboration: Partner closely with Sales to develop effective land-and-expand strategies, leveraging your understanding of Customer Experience (CX) and telephony ecosystems
- Technical Expertise: Maintain authoritative knowledge of Cresta’s platform integrations, telephony systems, and customer experience technologies
- Technical Leadership: Collaborate with Product & Engineering for ongoing tooling enhancements
- Customer Focus: Drive a consultative approach to problem-solving, fostering strong relationships with clients and understanding their unique challenges and requirements
- Professional Services Acumen: Establish and improve system for staffing, scoping and project utilization
Qualifications We Value:
- Proven experience in a leadership role within solutions architecture or a related field, ideally with a focus on customer experience technologies
- Deep expertise in telephony systems and contact center infrastructure (e.g., AWS Connect, Genesys, Five9)
- Strong understanding of integration options, APIs, iPaaS, and UI integrations
- Extensive experience with large-scale enterprise software implementations and solutions architecture
- Exceptional organizational skills with the ability to manage complex projects involving multiple stakeholders and timelines
- Excellent communication and interpersonal skills, capable of building strong relationships with both technical and non-technical stakeholders
- Willingness to travel (when needed up to 10%) and engage with clients across EST and PST time zones
Perks & Benefits:
- We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
- Flexible vacation time to promote a healthy work-life blend
- Paid parental leave to support you and your family
- Monthly Gym & Phone allowance
- Work from home office stipend to help you succeed in a remote environment.
- Lunches and dinners included for in-office employees via Grubhub
Compensation:
Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US. Your recruiter can provide further details.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [email protected]
Top Skills
What We Do
Cresta is for sales and customer service teams who need to close the performance gap between their top performers and the rest.
Our real-time expertise AI helps contact center agents unlock their full potential by uncovering expert behaviors from every customer conversation and amplifies them with real-time assistance and coaching.
By nudging best practices around objection responses, expectation setting, troubleshooting, and more: Cresta supercharges agents to focus on what really matters; their customer interactions.
Cresta brings together industry-leading AI experts, proven leadership, and top-tier investors including Sequoia, Andreessen Horowitz, Greylock Partners, Andy Bechtolsheim, Mark Leslie and Vivi Nevo.
