Company Overview and Culture
Our culture is a team-first mentality built on the Core Values of Customer Love, Growth, Ownership, Authenticity, and One Team which is shared by every single employee. For us at GRIN, this means we prioritize our customers when making decisions; grow as individuals personally and professionally which drives business growth; celebrate our wins, own our failures, learn from our mistakes, and expect everyone to do the right thing; bring our whole selves to work each day; and know that we can accomplish more when we work together with humility.
At GRIN, we don’t just accept differences — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our product and our community. We champion and encourage those who bring different perspectives, ideas, and creativity to join our team dedicated to bringing people together across the globe. GRIN is proud to be an equal opportunity workplace where we welcome all people regardless of sex, gender identity, race, ethnicity, disability, or other lived experience. GRIN was founded in Sacramento, CA and is committed to 100% remote work.
[[GRIN is able to hire employees in all US states except Alaska, Hawaii, and US Territories]]
Director, Revenue Operations
GRIN is seeking a Director of Revenue Operations to lead our Go-To-Market (GTM) systems, analytics, and operations functions. This role is crucial for driving productivity, efficiency, and performance of our GTM organization through optimal systems management and data-driven decision-making. The ideal candidate has a strong technical background, excels in managing complex GTM tech stacks, and can leverage data to drive strategy and process improvements across the organization.
Reporting to the SVP of Revenue & Operations, you will work closely with senior leadership across Sales, Marketing, Customer Success, and Finance to align systems and processes with our revenue goals.
We're seeking a leader who:
- Thrives on hands-on problem-solving and developing creative solutions.
- Moves quickly, creating MVPs and testing hypotheses before full implementation.
- Excels at prioritizing work and communicating the "why" behind initiatives.
- Maintains positive relationships while managing limited resources effectively.
- Balances hands-on execution with strategic thinking and planning.
Responsibilities:Systems and Process Management
- Own and maintain all GTM systems, ensuring optimal leverage to meet business needs.
- Manage user administration, internal ticket queue, system integrity, and critical system integrations.
- Oversee and optimize key processes including:
- Omni-channel marketing automation
- Data enrichment and segmentation
- Lead routing and funnel management
- Sales process optimization
- Account-based management for all GTM teams
- Quote-to-cash workflow
- Pricebook and product management
- System integrations with billing and provisioning
- Renewals and ARR calculations
Data and Analytics
- Ensure integrity of company KPIs derived from GTM systems.
- Manage QBR metric availability for comprehensive GTM performance insights.
- Ability to execute exceptional data manipulation and analysis, including the ability to:
- Extract and analyze complex datasets from multiple sources
- Develop models for forecasting, performance, and analytics
- Create insightful visualizations and executive-level reports that drive strategic decision-making
- Identify trends, patterns, and opportunities in large datasets to optimize GTM processes
Strategy and Development
- Develop and implement a comprehensive systems development near-term and ongoing sprint roadmap, prioritizing stability, data integrity, scalability, and process optimization.
- Drive continuous improvement efforts across GTM teams, enhancing efficiencies in pipeline generation, customer lifecycle management, and retention strategies.
- Maintain transparent communication of system changes and updates to all stakeholders.
Team Leadership and Collaboration
- Build and nurture a high-performing Revenue Operations team of 4 direct reports and 3 contractors.
- Focus on skill development, career growth, and mentorship.
- Serve as a trusted partner to GTM leaders, identifying opportunities to remove bottlenecks and enhance system efficiency.
- Collaborate closely with the Executive team on key strategic initiatives.
Financial Operations
- Manage commission systems in collaboration with Finance, including tracking, calculations, and quota management for GTM teams.
- Ensure timely and accurate compensation processes.
Qualifications:
- 5+ years of experience in Revenue Operations or GTM Systems leadership in a B2B SaaS environment.
- Extensive experience managing GTM systems, with expertise in system administration, data integration, and automation.
- Advanced proficiency in data analysis and transformation tools.
- Hands-on experience with commission systems and processes.
- Experience in Quote to Cash process and CPQ.
- Proficiency required in various core GTM platforms, including but not limited to:
- CRM: Salesforce
- Marketing Automation: HubSpot
- CPQ: DealHub
- Data Enrichment: Zoominfo, Ringlead
- Integration and Automation: Zapier, Chilipiper
- Website Development: WordPress, SEO/SEM Contractor
- Strong leadership and people management skills.
- Excellent communication skills, able to distill complex information into clear, actionable insights.
- Creative problem-solving approach, comfortable with MVP development and hypothesis testing.
- Strong prioritization skills and ability to effectively communicate initiative rationales.
- Experience in marketing operations and omni-channel marketing automation frameworks.
- Current or prior certifications in relevant platforms are a plus.
GRIN is committed to fair and equitable compensation practices. Final compensation for the role will depend on a number of factors including a candidate’s qualifications, skills, competencies, and experience as it relates to the role.
United States Annual Base Salary Range
$155,000—$175,000 USD
US Total Rewards
- 16 days of PTO + 10 sick Days + 14 paid holidays
- Medical, dental and vision insurance
- 401(k) program plus company match
- Paid child bonding leave
- Home office set up reimbursement
- Co-working space reimbursement
- Employee stock option program
- Professional development stipend
- #LI-Remote
What We Do
GRIN is the pioneer behind the world’s first Creator Management platform, designed for the next generation of brands who recognize that, in the creator economy, authenticity is everything. Our platform supports every brand’s journey to connecting with consumers through authentic creator relationships and is listed #1 across all top review sites including Capterra, G2 Crowd and Influencer Marketing Hub. Thousands of the world’s fastest-growing brands – including SKIMS, Warby Parker, Allbirds, Mejuri, and MVMT – use GRIN to make creators feel like trusted, empowered partners and work with them to build their brands into household names. Together, we are revolutionizing the Creator Economy.
